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Certificate Examinationin CustomerService & BankingCodes and Standards Version 1.0(FOR Oct. 2016 & Jan 2017 Exam.) (A Very useful book for Day to Day Banking and allKnowledge Based Examinations) COMPILEDBY Sanjay Kumar Trivedy (Divisional Manager )Canara Bank, Government Link Cell, Nagpur, PGNS Complex, Modi No. 3, First Floor,Sitabuldi, Nagpur-440012, : 0712 – 2522271,2522272 / 07774069639E-mail:
[email protected];
[email protected] Compiled by Sanjay Kumar Trivedy, Divisional Manager, RSTC , Mumbai 1 | P a g e INDEX SI. No CONTENTS Page No. 1. ABOUT CERT. EXAM IN AML&KYC 02-032.SYLLABUS 04-043. MODULE - A 05-224. MODULE-B 23-495.MODULE -C 50-626.MODULE-D 63-817. MEMORY BASED RECALLED QUESTIONS 82-1018. TEST YOUR SELF 102-128 Compiled by Sanjay Kumar Trivedy, Divisional Manager, RSTC , Mumbai 2 | P a g e About Certificate Examination in Customer Service& Banking Codes and Standards IIBF Certificate Examination – OCT. 2016 & JAN2017 OBJECTIVE Toenhance knowledge of banking professionals in the fieldof Customer Services andtofulfill the increasingneed ofsuchprofessionals. MEDIUM OFEXAMINATION: Examinationwill be conductedinEnglish only. Cut-off Date of Guidelines / Important Developments for Examinations In respect of the exams to be conducted by the Institute duringMay/ June of a calendar year, instructions /guidelines issuedbythe regulator(s)andimportant developments inbankingand finance up to31st December of the previous yearwill only be consideredforthe purpose of inclusion in the questionpapers. In respect of theexamstobe conducted bythe Institute duringNovember / Decemberof a calendar year, instructions / guidelinesissuedbythe regulator(s)andimportant developments inbankingandfinance upto30 June of that yearwill only be the consideredforthe purpose of inclusion inthe questionpapers . Reference:IIBFMonthlyMagazine:VISION, Sept. 2016, Page no. 7.DURATION OF EXAMINATION: Thedurationoftheexaminationwillbeof 2hours. Pass: Minimummarksforpassineverysubject-50out of100marks. PATTERNOFEXAMINATION: (i)Question Paperwill contain120 objective type multiple choice questionsfor100marks. (ii)The examination will be held in Online Mode only,(iii)There will NOTbe negative markingforwronganswers. (iv) Questions for 20marks each will be from Module A, B andC. Questionfor40marks will be from Module Dof the syllabus TYPES OF QUESTIONS 120Objective Type Multiple Choice Questions - carrying100 marks – 120minutes and questionwill be basedonKnowledge Testing, Conceptual Grasp, Analytical / Logical Exposition, Problem Solving& Case AnalysisA. MULTIPLECHOICE (EachQuestions 0.5Marks )– QUESTIONS & ANSWERS (70-74QUES )B. MULTIPLECHOICE– (EachQuestions 01Marks )– PROBLEMS & SOLUTIONS(18-20QUES)C. MULTIPLECHOICE– (EachQuestions 02Marks )– APPLIEDTHEORY– QUES. & ANS.(10-14QUES)D. MULTIPLECHOICE– (EachQuestions 02Marks )– CASE STUDIES & CASE LETS (PROBLEMS &SOLUTIONS) (12-15QUES ) QUESTIONS MODELS : TYPES OF QUESTIONS Type – A: MULTIPLE CHOICE – QUESTIONS &ANSWERS The Best Methodforassessingworkingcapital limit usedby the bankforseasonal Industriesis:1. OperatingCycle Method, 2. Projected NetworkingMethod, 3. ProjectedTurn over Method& 4. CashBudget Method Type – B: MULTIPLE CHOICE – PROBLEMS& SOLUTIONS Mr.Ram Kumaris having overdraft account withCanara bank uptoRs.100,000. The present Debit Balance inthe account was Rs. 80550.00.The bankhas received attachment order from Income taxdeptt. ForRs. 16,200.00.What can the bankdointhis situation?- Unless the bank is a debtor, there canbe noattachment andan unutilizedoverdraft account does not render the banka debtor (but creditor)& hence cannot attach. Compiled by Sanjay Kumar Trivedy, Divisional Manager, RSTC , Mumbai 3 | P a g e Type – C: MULTIPLE CHOICE – APPLIEDTHEORY –QUES. &ANS Financial Institution wishtohave the moneylent bythem repaidin time. Securedadvances sanctionedby banks possess what kindof security?- SecuredAdvances have impersonal securityi.e. Tangible Security Type –D : MULTIPLE CHOICE – CASE STUDIES& CASE LETS (PROBLEMS & SOLUTIONS ) Economic development of a countrytoa large extent depends uponAgril. & Industrial sectors. Development of agril. Dependsuponirrigation facilities while industrial development onavailabilityof power,goodtransport andfast communication facilities. All these are calledinfrastructure. Readthe caselet & explain whichindustriesconstitute infrastructure?a. Energy, Transport & Communication b. Irrigation, constructionofbridges& dams over Rivers & stable govt. at Centre.c. Availabilityof Funds forPMEGP, SJSRY & Indira Awas Yojana PERIODICITYANDEXAMINATIONCENTRES a)Examinationwillbe conductedonpre-announceddatespublishedonIIBF WebSite.Instituteconductsexaminationon Quarterlybasis, howeverperiodicityoftheexaminationmaybe changeddependingupon therequirementof bankingindustry. b)List of Examinationcenterswillbe availableonthewebsite.(Institutewillconductexaminationinthosecenterswhere there are 20ormore candidates.) PROCEDUREFOR APPLYING FOREXAMINATION Applicationforexamination shouldberegisteredonlinefromtheInstitute’swebsitewww.iibf.org.in.Thescheduleofexaminationanddatesforregistration will bepublished onIIBF website. PROOFOFIDENTITY Non-members applyingfor Institute’sexaminations/courses are requiredtoattach/ submita copyofanyone ofthefollowingdocumentscontainingName, PhotoandSignatureatthetime of registrationofExaminationApplication.Applicationwithoutthesameshallbeliabletobe rejected.1)PhotoI/CardissuedbyEmployeror 2)PANCardor 3)DrivingLicencseor 4)ElectionVoter’s I/Cardor 5)Passport 6) AadhaarCard Examination Date TIME 16.10.2016 Sunday08/01/2017 Sunday Will be given in the admit Letter Last Date for receipt of Change of Centre Requests at the respective Zonal Offices for theExaminations scheduled for JAN 2017 : 24 th Nov 2016 Revised Examination Fees inclusive SERVICE TAX @15% with effect from 01 st Jun, 2016(Examination Eligible for Members and Non-Members)Sr. No. Name of the Exam Attempts ForMembers(Rs)For Non-Members(Rs) 1Certificate Exam InCustomer Service &BCSFirst Attempt 1150 1725Subsequent each attempt 1150 1725 TypeofQuestions–Basicallyfour types of MultipleChoiceQuestions askedinExamof WhichType–A:ConceptbasedStraightQuestions(70-71QUES-0.5MARKS EACH);Type–B:Problems&Solutions (20-25QUES- 1.0MARKS EACH);Type–C: AppliedtheorybasedQuestions (10-15QUES-2.0MARKS EACH); Type–D:CaseStudy&Case-letsbasedQuestions(10-15QUES -2.0MARKS EACH)
