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HB90.3—2000 The Construction Industry Guide to ISO 9001:2000 T h i s i s a f r e e 1 6 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m . TheConstruction IndustryGuide to ISO 9001:2000 COPYRIGHT © Standards Australia InternationalAll rights are reserved. No part of this work may be reproduced or copied in any form or by any means,electronic or mechanical, including photocopying, without the written permission of the publisher.Published by Standards Australia International LtdGPO Box 5420, Sydney, NSW 2001, Australia ISBN 0 7337 3702 1 T h i s i s a f r e e 1 6 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m . HB 90.3 — 2000 2 PREFACE This Handbook provides guidance on the application of ISO 9001:2000, Quality management systems—Requirements, for organizations in the construction industry.ISO 9001:2000 is referred to as ‘the standard’ in the text. ‘Construction’ refers to engineeringor building works of any description, from concept to realization.ISO 9001:2000 is the third edition of the standard. It is a technical revision and replaces the1994 editions of ISO 9001, ISO 9002 and ISO 9003. The revised title no longer includes theterm ‘quality assurance’, which reflects the fact that the quality management systemrequirements specified in the current edition, in addition to quality assurance of product, alsoaim to enhance customer satisfaction.The text of ISO 9001:2000 is included in shaded boxes, clause-by-clause, followed byrelevant guidance. The guidance is not intended to add to or diminish the requirements of ISO 9001, and does not contain normative requirements.The main objectives of this Handbook are to interpret and explain the requirements of ISO 9001:2000 in terms relevant to and readily understood by organizations in theconstruction industry, and to help them to develop a ‘common language’ and understanding of quality management systems and their intended applications.The introductory sections focus on the crucial role of top management before going on toexplain some key points regarding the new concepts, structure, changes and terms in the newedition of ISO 9001.The clause-by-clause guidance focuses on quality management systems as they apply to theprocesses of a construction industry organization, i.e. within the enterprise/project, and at theinterfaces with suppliers and customers.Appendix A discusses the roles and responsibilities on a project from a ‘functional’ ratherthan an organizational perspective. The critical roles played by the Project Principal and thevarious management functions are explained.The Handbook, including the further guidance in Appendix A, brings out the importance of recognizing the project nature of work in the construction industry and the need for applying(quality) management on a project as well as an individual organization basis.The glossary provides further explanation of some of the terms used. Acknowledgements This Handbook was prepared as a replacement for AS/NZS 3905.2:1997 by —Steven Wong (Convenor)Construction QA Services Pty LtdJohn AndersonKilpatrick Green Pty LtdCliff BromileyBaulderstone Hornibrook Pty LtdMike CushDepartment of Public Works and Services of NSWMike EvansAssurance Management Services Pty LtdAlex EzrakhovichQuality Assurance Services Pty LtdIt was circulated for review to members of the construction industry and further revised inresponse to the input received.The contribution of all these parties is gratefully acknowledged. T h i s i s a f r e e 1 6 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m . HB 90.3 — 2000 3 CONTENTS FOREWORD..............................................................................................................................5A message from the Minister..................................................................................................5A message for top management..............................................................................................6Major changes.......................................................................................................................8INTRODUCTION.....................................................................................................................100.1 General........................................................................................................................100.2 Process approach.........................................................................................................100.3 Relationship with ISO 9004..........................................................................................130.4 Compatibility with other management systems..............................................................141 SCOPE.................................................................................................................................151.1 General........................................................................................................................151.2 Application..................................................................................................................152 NORMATIVE REFERENCE...............................................................................................173 TERMS AND DEFINITIONS..............................................................................................174 QUALITY MANAGEMENT SYSTEM...............................................................................184.1 General requirements....................................................................................................184.2 Documentation requirements.........................................................................................205 MANAGEMENT RESPONSIBILITY..................................................................................285.1 Management commitment.............................................................................................285.2 Customer focus............................................................................................................295.3 Quality policy..............................................................................................................305.4 Planning.......................................................................................................................315.5 Responsibility, authority and communication................................................................345.6 Management review.....................................................................................................386 RESOURCE MANAGEMENT............................................................................................416.1 Provision of resources..................................................................................................416.2 Human resources..........................................................................................................436.3 Infrastructure...............................................................................................................466.4 Work environment........................................................................................................477 PRODUCT REALIZATION.................................................................................................487.1 Planning of product realization.....................................................................................487.2 Customer-related processes..........................................................................................507.3 Design and development...............................................................................................537.4 Purchasing...................................................................................................................647.5 Production and service provision..................................................................................697.6 Control of monitoring and measuring devices................................................................758 MEASUREMENT, ANALYSIS AND IMPROVEMENT.....................................................788.1 General........................................................................................................................788.2 Monitoring and measurement........................................................................................818.3 Control of nonconforming product................................................................................918.4 Analysis of data...........................................................................................................938.5 Improvement................................................................................................................94 T h i s i s a f r e e 1 6 p a g e s a m p l e . 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