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Q 1.Performance counseling should not give a chance in discussion like:- (M.A) a ) I n c r e m e n t s b ) S a l a r i e s c)Participationd ) R e w a r d s Ans. a,b,d Q 2.

__________ system stresses on discipline and there is simplicity in the form. a ) P o i n t r a t i n g b)Rating scalec ) M e ri t r a t i n g d)Grading rating Ans. c Q 3.’Compensation and Benefits’ element of HRM focuses on whether thecompensations are fair, consistent and which of the following? a ) E q u i t a b l e b ) B u l k c ) L e s s e r d ) H i g h e s t Ans. a Q 4.Objective of performance appraisal system is to identify the developmentalneeds of each employee. a ) T R U E b) FALSE Ans. a Q 5.what are the necessary steps in a benchmarking process? (M.A) a)Determining the ‘gap’ between the current status and the benchmarking b)Inculcating best practice & annihilating the competitionc ) I d e n t i f y i n g w h o & w h a t t o b e n c h m a r k d ) F o r e c a s t i n g l e v e l s o f performance Ans. a,b,c Q 6. Match the following:i)Assignment to some importanttask force or committee ii)Need-opportunity alignmentiii)Continued self development iv)”working on your liabilities” a ) L i f e l o n g m i s s i o n b)Crucial role played by HRDc)Officiating a s s i g n m e n t d)Offsetting plateauing effect e ) S u c c e s s f o r m u l a f ) A leadership quality Ans. 1 - d2 - b 3–f4-a Q 7.Taking up another part time job or business simultaneously with that of original job is known as moon lighting by employees. a ) T r u e b ) F a l s e Ans. a Q 8.The major sources of recruitment for public sector undertaking arethrough(M.A) a)Casual callers or employment seekers b)Employment exchangesc)Nespapers advertisingd)Advertising through word of mouth Ans. a,b,c Q 9.Now a days one huge task, which the HR managers do, is: a ) S o l v i n g b ) P r o d u c i n g c ) H i r i n g d ) M o t i v a t i n g Ans. c Q 10.HRD aims at developing the capabilities of which of the following, in order to handle functions like industrial relations, rewards and punishments, performance appraisal etc? a)Line managers b)Requirements c ) C o m p e t i t o r s d) Employers Ans. A

c Q 13. c Q 17.Need identification(training) exercise can don real harm if the needs are notmet through suitable training programmes.In today’s organisation HR managers need to think themselves as strategic partners.Which of the following are the factors affecting HRP? (M.A) a ) D e m a n d f o r p r o d u c t b)Type of organizationc)Strategy of organizationd ) T i m e p e r i o d Ans. materialor machines. a ) T R U E b) FALSE Ans.c Q 16.A) a)Short-range strategies b ) W o r k f o r c e c ) B u s i n e s s o b j e c t i v e s d)Long-range strategies Ans.b. a. a ) 3 0 % b ) 5 0 % c ) 4 5 % d ) 6 0 % Ans. b. b .b. a ) R e s e a r c h b ) J o b s c ) C h a n g e d) Mechanism Ans. a ) T R U E b) FALSE Ans. a ) T R U E b) FALSE Ans. b Q 18.The __________ has to be motivated and kept satisfied at all times in his stayin the company.Compensation may be used to (M. a Q 12.Human resource needs to assist companies in becoming competitive bydeveloping(M.Employer has to pay _________ of the basic wages to the employees duringthe lay off period.c. b Q 19.Q 11.d Q 15. a Q 14. a. Ans. a ) M a n a g e r s b)Supervisorsc ) E m p l o y e e d ) E m p l o y e r Ans.Human resource has thinking power hence it can be used as money.Selection is the process of matching people and their career needs andcapabilities with the __________ and career paths .A) a)Recruit & retain qualified employees b)Encourage & punish peak performance c) Reward & encourage peak performance d) Reduce turnover and encourage company loyalty.

a. This isinescapable in views of pyramid organisation structure.When is it said that the consumer is exploited? a ) W h e n h e r e c e i v e s i n f e r i o r g o o d s .In both individuals and group interviews for HRD audit. a Q 29.b. b Q 27.M.HRD is associated with various features those are (M.A) a ) W h a t a r e t h e s t r e n g t h s o f y o u r u n i o n l e a d e r s ? b)What are the strengths of your HRD functions?c)What are the areas where your HRD function can do better? d) What changes do you suggest to strengthen HRD in your company? Ans. a Q 28. c Q 26.c. diversifying and entering into fast growth phases. . b)To take production stocks of things and to improve HRD for expanding. a ) T R U E b ) F A L S E Ans.Q 20. capabilitiesand _____________ of all people working at all levels in a business undertaking. This phenomenon is called: a ) P y r a m i d i n g b)Stage of declinec ) P l a t e a u i n g d) Saturation Ans.There has been tremendous decrease in the no of female employees in alltypes of organisation. a ) I n d i v i d u a l a p p r o a c h b)Positive work attitudec ) F u n c t i o n s d ) R e l a t i o n s Ans. b.Why do most companies prefer HRD audit? a) To take stocks of things and to improve HRD for expanding.What means degree of accomplishment of the tasks assigned to an employee by way of job contents? a ) P e r f o r m a n c e b ) P r e s e n t c ) P l a n n i n g d ) P o t e n t i a l Ans. b Q 22.A) a ) S y s t e m b)Clerical processc)Planned p r o c e s s d)Interdisciplinary concept Ans.M.What is the long form of CII? a)Cell of Indian Industry b)Confederation of Indian Industryc)Confederation of Indian intelligenced ) C o n c e p t o f I n d i a n I n d u s t r y Ans. a Q 25. the following openended questions are asked(M. a Q 23. Khan defines HRD as the process of increasing knowledge. diversifying sectors. b)When the workers grievances are redressed or if the producer increases his profit share.d Q 24.c)When the employer uses obsolute technology & processesd)When workers productivity is not up to the mark Ans.c Q 21. c)There is a widespread feeling that HRD has not lived upto the expectations of either top management or line managersd)There is a widespread feeling that HR systems are people intensive and require a lot of managerial time Ans.At a certain stage the upward mobility stops for many employees.TQM is the conformance to the requirements which ___________ expect.

a Q 35. a ) O b j e c t i v e b ) S t r a t e g y c ) A i m s d ) G o a l s Ans. a ) L e a d i n g b ) T e s t i n g c ) O p e n d ) E m p a t h e t i c Ans. c Q 32. a ) W o r k e r s b)Supervisorsc ) M a n a g e r i a l d) Personnel Ans. where nature of works is difficult to beexpressed in quantifiable numbers. a. b Q 36.Promotion is done to develop the employee thereby reducing productivity. _________is route to be followed in oder to realise vision and overall purpose. a ) T R U E b ) F A L S E Ans.c Q 39.A major impediment to organisational efficiency is lack of proper communication & information flow.If the company wishes to recruit locally it is through a)Campus recruitment b)Walk in interviewsc)Selection processd ) H e a d h u n t e r s Ans.a)Performance Standards b ) C u s t o m e r s c ) M a n a g e m e n t d)Quality control system Ans.What is it that is emphasized that a good manager does not seek? a ) A f f e c t i o n b ) P o p u l a r i t y c ) S k i l l d) Respect Ans. 1 – c2 – b3 – a4 – d Q 37.b. a)Demonstrator b ) E v a l u a t o r c ) R a t e r s d) Supervisors Ans. a Q 33. One reason for this is________ . a Q 30. b Q 34.What were the critical factors & attributes of the above mentioned performance appraisal format.A) a ) P l a n n i n g b)J ob k now le dge c)Winning instinctd ) P e r s o n a l i t y Ans. Match the following:i)Line managers ii)Line managersiii)Personnel manager iv)Personnel manager helps ina) Assist the line manager b) Help in transfer c) Administer transfer d) Hiring new peoplee) Recruiting the line manager f) Advising the line manager Ans.(M.Others’ questionnaires is to be filled in by the ____________ only and isshown to the participants solely for orientation purpose.__________ questions are designed to evaluate by finding out how much a person knows. a Q 31. b Q 38.While evaluating __________ jobs.

A) a)It provides a benchmark as to the performance of the quality system. The most distinguishing feature of this model.d)It facilitates and encourages supplier quality certification systems. c Q 42.(M. b)It acts as an appraisal system to gauge the performance of the TQM processes. c Q 47. a.A) a ) H u m a n r e s o u r c e a u d i t b)Human resource accountingc ) U r g e n c y m o t i v a t i o n d)Management by objectives Ans.b.A) a)Rapport building b)Explorationc)Communicationd)Action planning Ans. b Q 43. Ans. Who said “you cannot teach philosophy to a hungry man?” a)I ndira Gandhi b)Pandit Nehru c)Lal Bahadur Shastri d)Mahatma Ans. putting him through a job rotationand testing programs to enhance hisa ) L e a d e r s h i p q u o t i e n t b)Managerial abilitiesc)Inter-personal skillsd)Coping capabilities Ans.What are the needs for quality audit? (M.Besides business process re-engineering & benchmarking.a ) D e c e n t r a l i s a t i o n b)Vertical growth of organisationc)Increasing professionalism & dynamismd)Extensive compartmentalisation Ans.d Q 45.c.c Q 46.In which approach towards training and development stress is to be given onlearning rather than on teaching? a ) S S L t e c h n o l o g y b)Walk about approachc)Agricultural approachd)Manufacturing appoach Ans. a. b Q 49. a Q 41.The stage where employees face a mid-career crisis is called as the stage of decline in the career development cycle. a. b Gandhi .d Q 48. however before giving theincumbent a higher position in the hierarchy. a ) T r u e b ) F a l s e Ans.Name the three performance counselling phase:.c)It constitutes a permanent record of the progress in achieving the goal of quality.An employee who is categorised as dead wood is one who has absolutely no potential for growth & should be included in a rationalisation programmes a ) T r u e b ) f a l s e Ans.quality of ________and quality of conformance to design a ) S t a n d a r d s b ) D e s i g n c ) M e c h a n i s m d) Evaluation Ans. b Q 44. a Q 40. which are someother useful tools to bring about continuous improvement in an organization?(M.The HRD programmes fail due to poverty and social injustice a ) T r u e b ) f a l s e Ans.TQM consists of two stands namely.b.

a Q 54.The aim of the majority of the systems of job evaluation is to establish. the relative values of different jobs in a given plant. a. a ) E x e c u t i v e s b ) E m p l o y e e s c ) N a t i o n d ) M a n a g e m e n t Ans.It is said that HRD function is beneficial to both organization and the __________. c Q 59.c Q 60.A) a ) A p a r t t i m e j o b b)A part time businessc)Starting up an industrial unit d) Quit their job and take up a business Ans.In an employees organization the flow of decisions from the workingcommittee flows to a ) W o r k i n g c o m m i t t e e b)President/Secretary of branch u n i o n c ) G e n e r a l s e c r e t a r y d)President/Secretary & craft/unit level union Ans. and State Govt.c Q 52.What system of human resource management has it roots in organized sector like agricultural sector and small scale industrial sector? a ) M o o n l i g h t i n g b)Human Resource Accountingc)Collaborative managementd ) E m p l o y e e ’ s P r o x y Ans.b.A) a ) T h e i n d i v i d u a l i s t e s t e d i n a n a l i e n e n v i r o n m e n t b)He is trained to see the business in a global contextc)Lack of opportunity in our country doesn’t come in the way of career progressiond)To get a feel for different environment and culture Ans. name thePHASE 4: a)Data feeding Reports & Analysis b ) W o r k s h o p c ) Q u e s t i o n n a i r e distributiond ) M o n i t o r i n g Ans. a ) T R U E b ) F A L S E Ans.Q 50. onagreed basis. b Q 53.Five main phases make up the process of the feedback exercise.C. b Q 56. d Q 51.When employees realise that their demands for better salaries cannot be metwhat do they depend upon as an additional source of income? (M. What are the benefits of this form of assignment? (M.The conditions in labour market affect the following process to certain extent a ) R e c r u i t m e n t b ) S e l e c t i o n c ) W a g e s d ) O f c o m p a n y Ans.What are the factors that warrant the attention for successful implementation?(M. b Q 58.What is an inherent problem with organizations running their owneducational institutes? a ) L a c k o f r e s o u r c e s b)Lack of expertise outside the industryc)Funding from U.d Q 61. a Q 57. d ) E c o n o m i c v i a b i l i t y Ans.What are the evident advantages of a flexitime system? (M. a.A) .A) a ) F e e d b a c k m a n a g e m e n t b ) A c t i o n p l a n n i n g c)Reinforcement of new behavior d ) F e e d b a c k a n a l y s i s Ans. c Q 55.b.The reviewer has the prime role of recording major appraisal details. a. a ) T R U E b ) F A L S E Ans.b.Some organizations have successfully experimented with foreign assignmentin the career path model.G.

A. Blake and Mouton a)Managerial walkover b ) G r i d s e m i n a r s c)In the absence of appraisal systemd)Supervisory skill level survey e ) A l a r g e t a r g e t g r o u p f)HR portfolio matrix (classification quadrants) Ans.b. c d) On-job experience Ans._________ of more than 1500 managers in Dr. Match the following:i) The interview methods ii) The questionnaire methodiii)Dr. a ) 3 0 b ) 9 0 c ) 6 0 d ) 4 5 Ans.No worker employed in any industry who has been in continuous service for more than ________can be retrenched untill prior permission from the govt. a ) T R U E b ) F A L S E Ans. b Q 64. Odiome’s study were found to be in the work horse category. a ) T R U E b ) F A L S E Ans.Adequately rewarded employee for the result shown by him cannot have aconfidence in the organization. c Q 74. c Q 65. Odiorne iv)Dr. 5 m i l l i o n Ans. a ) 1 . a ) 9 0 d a y s b ) 4 5 d a y s c ) 3 0 d a y s d) 60 days Ans. 0 m i l l i o n c ) 1 . a ) 6 5 % b ) 5 6 % c ) 7 9 % d ) 8 5 % Ans. b.A) .For the period of the lay off up to a maximum of _________ workmen will be paid compensation equal to half their basic pay & D.Individual interviews are conducted normally for groups of four to eightindividuals. George S.c Q 71. b Q 72.what are the 3 tiers inscribed in the training need identification throughsurvey method? (M. if there is no response ( from government) within________ permission is deemed to have granted.a)Calculation of overtime b)Decline in absenteeismc)Increase in productivity d) Increase in morale due to an individualistic approach to work schedule Ans. 1 – c2 – e3 – f 4 – b Q 63. a.c. 8 m i l l i o n d ) 0 .d Q 62. . toretrench in undertaking employing more than 100 people. a ) 1 y e a r b ) 2 y e a r s c ) 6 m o n t h s d ) 9 0 d a y s Ans. 0 m i l l i o n b ) 2 . b Q 66. including departmentally run undertakings is found to be excess. a Q 73.It is estimated that ___________ of the 10 million employees in the centralgovt. For closure.

A) a)Underperforming candidates apply for higher posts b)Thorough study of past performance mingh not always hold truec)Difficulty in rejecting unsuccessful candidatesd)Over performing candidates applying for higher posts Ans.The most popular medium for advertising for external placements isthrough(M.HRD________is in methodology of evaluating various elements of HRD. a ) T R U E b ) F A L S E Ans. c Q 83.d Q 75.c Q84. Ans.a)Identifying problems of various departments & the training needs for the various categories of employees by line manageres through questionnaire b)Conducting a personal interview with likely trainees for essential feedback c)Prioritising the various training areas for different categories of employees by the senior managers &HODs. a Q 79.In which kind of approach the goal of HRM is to reduce costs with specifiedrules and procedures? a ) C o m m i t m e n t b ) S y s t e m s c ) C o n t r o l d) Psychological Ans.Supplier teaming is to develop short term relationship with a few higher-quality suppliers .c Q 78. a ) A u d i t b ) P l a n n i n g c ) S t r u c t u r e d ) S y s t e m Ans.c Q 77. a Q 76.HRD enhance internal capabilities of an organisation to deal with current or future challenges to be faced by an organisation. c . a ) T R U E b ) F A L S E Ans. Drawbacks of internal sources of placements are (M.b.b. a. Name the word which enable the superior to verify that he has correctlyheard? a ) T e s t i n g b ) L e a d i n g c)Paraphrasingd ) F e e d b a c k Ans. a ) P r o m o t i o n b ) D e m o t i o n c ) M e d i c a l e x a m d)Referral check Ans. a. a ) T R U E b ) F A L S E Ans. b Q 82.A) a)Simplicity tends to make measurement somewhat crude b)Absence of pre-determined yardstick leads to personal biasc)All the factors affecting the job are not consideredd)Some factors affecting the job are considered Ans.A) a ) T e l e v i s i o n b ) P r e s s c ) R a d i o d ) W o r d o f m o u t h Ans. b Q81.d)Conducting interview with the deputy general managers & general managers to get their feedback. a.b. a Q 80.c.__________is an advancement of an employee to better job conditions. Low commitment to work saves direct and indirect costs of labour. a.Mention the defects of simple ranking method: (M.

SAIL helped HR managers to head separate outfits . c Q 100.A) a ) M i s s i o n b ) G o a l s c ) P o l i c i e s d ) R e w a r d s Ans. According to Lahiry what is the simple act of comparsion & learning for organisational improvement? a)Business process re-engineering b)Intra-firm comparsionc ) B e n c h m a r k i n g d ) 3 6 0 – d e g r e e approach Ans.d Q 102. b Q 101.Name some guideline that could be followed in giving feedback.c Q 88.One of the key advantages of a multi-rater appraisal system is thata ) I t i s h i g h l y t e c h n i c a l a p p r a i s a l s y s t e m b)It adds objectivity and supplements to the traditional appraisal system c ) I t u t i l i s e s t h e r e p o r t i v e o f expert guidance d) It is a fair appraisal system Ans. b Q 90. a ) S u g g e s t i v e b ) C o n t i n u o u s c ) P o s i t i v e d ) N e g a t i v e Ans.c Q 87.What are the objectives of inspection? (M. a. a.Western and third world Studies of organitional excellence indicate major keys to organisational excellence+B172. those are-(M. a Q 86. Match the following i) “You said it” suggestion boxes ii) (1912) TISCOiii) Reduction of supervisory levels iv) To be trained to be independent entrepreneur a ) M i d d l e m a n a g e r s & S u p e r v i s o r s b ) F r e e m e d i c a l a i d f o r e m p o l y e e s c)Flatter structures with less hierarchical controld ) “ B u i l d i n g p e o p l e t o b u i l d b u s i n e s s ” e ) H u m a n r e s o u r c e s professionalsf ) T h e e i g h t h o u r w o r k d a y Ans.Name the organisations which have adopted effective HRD procedure?(M. a. traits of employee.f 3–c 4–a d ) T e c h n o l o g y Ans. b .c.A) a)Bajaj auto Itd.c Q 103._______ are judgements of characteristics. a ) T R U E b ) F A L S E Ans. b.b. 1–d 2 -.Q 85.b. b ) T E L C O c ) L & T d ) H L L Ans. a ) P e r f o r m a n c e b ) A p p r a i s a l s c ) P o t e n t i a l d ) M e r i t Ans.b.A) a ) R e m o v i n g d e f e c t s b)Consumer satisfactionc ) Q u a l i t y p r o d u c t d)Reduction in wastage Ans. c Q 89. Name one of the components/elements of the flow of decisions in theemployees organisation as a bid to increase union member loyalty: a)Providing wrong information about management b)Grievance handling about managementc)Industrial relations about management d ) A g i t a t i o n about management Ans.

Q 104.Kotter (1996) in his book leading change suggest that crisis when times aregood can effectively trigger people off on the right track.What are the components/elements of a flow of decisions in employeesorganisation? (M.Organisation should not employ specialists for the various operationalactivities. b Q113. Attracting good candidates depends on the a) Future performance of company b) Present performance of company c) Past and present performance d) Past performance of the company . The two parties to collection bargaining viz. d Q 112.The jobs falling under the same grade get different wage scale. a ) L a b o u r b ) M a n a g e r c)Organisationd ) M a n a g e m e n t Ans.th employees and theemployers have an opportunity to ventilate their side of the problems without anyreference to the impact of that settlement on thea ) P u b l i c b ) G o v e r n m e n t c ) C o n s u m e r d) Trustees Ans.A) a)Providing wrong information about management b ) P o l i t i c a l t a c t i c s c)Promotional opportunities d)Grievance procedure Ans. b Q 108.One of the features of HRD goals is. a ) M a n a g e r b ) S u p e r v i s o r c)General Manager d)Personnel Manager Ans.For closure .every work to be compensates with_______average pay for every year of service completed.d Q 110.. b Q 106. a Q 109. a ) 1 0 d a y s b)30 daysc ) 4 5 d a y s d)15 days Ans. a ) T r u e b ) f a l s e Ans.According to whose research trends in pay structures in the IT industryindicated that most companies provide employee with cash-heavy compensation packages.c. a ) T R U E b ) F A L S E Ans. a ) T r u e b) False Ans. a ) P a s c a l b)Hewlettc ) P e r e e k d ) R o a Ans. ________ responsibility is much more than of worker. c Q 111. a. b Q 107._______ & it is a perishablecommodity. Q 105. a.

b Q 114.D b ) 2 5 .F Ans. 1-b2-a3-c4-f Q 119. a.d Q 117. skill. a ) 2 5 .d e v e l o p m e n t f)Job responsibilities. does not confer the right on employers to lay off workers for whatever reason they deem fit.Ans. leadership qualities Ans. the HR manager plays an integral role in organisationalsuccess.Participants are given two questionnaires________ and 2 others a) His b ) S e l f c ) H e r d ) h i m Ans.An employ sponser.C d ) 2 5 . relation .A) a ) E n h a n c i n g q u a l i t y b)Sporadic quality improvement c ) R e d u c i n g wasted ) F l e xi b i l i t y Ans. working conditions b)It take into account the various key factors that will tell the overall performance of a job c ) E f f o r t . c Q115.Section _______of the Industrial Disputes Act (104).M c ) 2 5 . f ) E f f o r t . Match the following:iii)Swim or sink approach ii) Plateauing iv) Development grade iv) Success formula a)Saturated upward mobility b ) E x p l o r a t o r y s t a g e c)Below the m a n a g e m e n t c a d r e d ) L a c k o p p o r t u n i t y e ) S e l f . w o r k i n g c o n d i t i o n s .c. a ) T r u e b ) F a l s e Ans. p o i n t .e)It place all evaluated jobs according to point in term of money. d)Similar jobs are grouped and treated as a job class. a Q 134. A r u e b ) f a l s e b ) F a l s e Ans. 1-a 2-e 3-d 4-b Q 116. g r a d i n g . skill working conditions.1947. b Q 120. . responsibility.Need and importance of TOM: (M.In some cases.a Q 118. Match the following:i) Job facters enumerated as: ii) Wage survey: ii) Designing wage structure: iv) Concept suggested by Elliot Jecques. a)Effort. d a ) T Ans.In which method common factors to all the Jobs are identified? a)Factor comparison b ) A n a l y t i c a l c)Non-analytical d ) P o i n t Ans. Ans. individual and group interviews are substituted by_________ . s k i l l .

b Q 145.For each participant.d Q 139. d Q 143.what are the different forms of federation and unions within anorganisation? (M. a Q 137. a Q 146. a .Federations may invite the management’s representatives to participate inworking committee meetings. a ) T r u e b ) f a l s e Ans.Pfeffer (1998) has identified seven dimensions of successful organisation.A) a ) C r a f t / u n i t l e v e l u n i o n b)General union/parents body unionc ) B r a n c h u n i o n d ) W o r k i n g c o m m i t t e e Ans.A network of job specification in terms of kind of person needed to performthe job is a ) M a n p o w e r p l a n n i n g b ) R e c r u i t m e n t c)Personnel specificationd ) J o b d e s c r i p t i o n Ans.Performance management system ensures linkage between individual andorganisational goals. of participants a ) T r u e b ) f a l s e Ans.high pay and high status.c.Basically a two day workshop is conducted under phase 5 which stretches tothree or more days depending on the no.Management of human resources in the responsibility of line managers. a Q 138. a Q 136.vertical promotion includes greater responsibility. d Q 140. b Q 135. a ) T r u e b ) F a l s e Ans. a ) J o b r o t a t i o n b)Employment securityc ) P o t e n t i a l a p p r a i s a l d)Performance appraisal Ans. a Q 141.In which kind of approach the HR system are intended to shape desiredemployee behaviours by forging links between oganisational goals? . Who would the unions at plant level/ shop levelessentially invite? a ) C h i e f o f t h e o r g a n i s a t i o n o r h i s n o m i n e e b)Divisional/departmental manager & personnel manager c)Divisional/departmental manager & line representativesd)Representatives from line & personnel department Ans.a ) L T I P b ) L S I P c ) L P I P d ) L R I P Ans.To evaluate is to assess the value.A) a)The name of the participant to whom it is addressed b)The working relationship of the rater is recorded throughout the exercise c ) T h e n a m e o f t h e a s s e s s o r t o w h o m i t i s a d d r e s s e d d)The name of the administrator to whom it is addressed Ans. a ) T R U E b ) F A L S E Ans. b Q 142. a. a ) T Ans. a r u e b ) f a l s e Q 144. what is it that is including.Companies can offer the option only to employees who areabove_______years of age or have served with the company for 10 years. a ) 3 5 b ) 3 8 c ) 4 5 d ) 4 0 Ans.name one of them.(M. for ever questionnaire that is received. a schedule is kept regarding the feedback he has beengetting.

b. it attempts to help the employee in.c Q 151. Low commitment to work saves direct and indirect costs of labour.TQM is the conformance to the requirements which______expect a)Performance standards b ) C u s t o m e r s c ) M a n a g e m e n t d)Quality control system Ans. a ) T R U E b ) F A L S E Ans. a ) T R U E b ) F A L S E Ans. a ) F Ans.Name the style of management.Why is that trade union leaders. where top level managers in India have been found to block the motivation and learning of employees (M. b Q 149.A) a ) A p p l i c a n t s b ) J o b a c c e p t a n c e f o r m s c)Candidates attending the campus interviewd ) C o m p a n i e s c o m i n g t o c a m p u s Ans. a.A) a)Supportive atmosphere b)Empathetic atmospherec ) S e t t i n g goalsd)Setting losses Ans.The term “CORE” in corporate core programmes means that these programmes would be extented to everybody in management & supervisorycadres. b . _________ main phases make up the process of the feedback exercise. A modeldesigned by this association/Foundation indicates both financial and non-financial parameters with special emphasis on the later? a)American productivity and quality centre’s international benchmarking clearing house. a. d Q 150. a Q 177.Traditional performance measures usually cover only the financial aspect of an organization. b)The European Foundation for Quality Management c ) T h e w o r k f o r c e Solutions company(WFS) d) Malcolm Baldridge Foundation for Quality Management Ans. Performance counselling refers to the help provided by a manager to hissubordinates. a. For campus recruitment the organisation can know methods to cut cost byunderstanding and dividing the number of (M.c Q 153. particularly those connected with political parties may strongly oppose management participation in trade union?Becausethey are of the views that a)Management may impose their thought on the members b) It may brood competition among membersc ) I t i s u n h e a l t h y c o m p e t i t i o n a m o n g m e m b e r s d)Their influence is decelerated among the members Ans. a i v e b ) S i x c ) F o u r d ) T h r e e Ans. b b ) C o m m i t m e n t c ) S y s t e m s d)psychological Q 147. & prove to be myopic & insufficient in the long term.b.(M.a ) C o n t r o l Ans.b. a Q 176.ordination Ans. b Q 152.A) a ) A u t o c r a t i c b)Paternalisticc ) C o a r c i v e d)Co.c Q 148.

Match the following:a)The machanism of price fixation b) These are not the days of individualism &unorganisationc) Knowledge of the subject. a Q 179. b Q 183. to retrench in undertakings employing more than 100 people. hard work & d) To divert manufacturing activeties from urban toa sincere approach rural areasa ) O n e o f t h e r o l e o f t h e consumer council b)One of the role of the advisory c o m m i t t e e c ) U n i o n i s m d)Management participation in employees organisations e)A much neglected sphere of the market f ) R e q u i s i t e s f o r c o n s u m e r i s m Ans: 1 – e2 – c3 – f 4 – a Q186. 1 – d2 – b3 – f 4 – a Q 182. Match the following:a) Assignment to some important task force or committee b) Need opportunity alignmentc) Continued self development d) “Working on your liabilities” a ) L i f e l o n g m i s s i o n b)Crucial role played by HRDc)Officiating a s s i g n m e n t d)Offsetting plateauing effect e ) S u c c e s s f o r m u l a f ) A leadership quality Ans.a ) A v o i d a b l e c i r c u m s t a n c e s b ) U n a v o i d a b l e c i r c u m s t a n c e s c ) B e y o n d t h e control of the employer d ) E m p l o y e e i n f l i c t e d Ans. a Q 181.Financial difficulties.What is it that good HR practices can build? a ) P e o p l e b)Competenciesc ) M a n a g e r s d ) E m p l o y e e s Ans. a)Non –quantitative b)Quantit ative c ) Q u a l i t a t i v e d)Nonqualitative . b.Generally employee feel satisfied when they are promoted to lower laddersin the organisation.No worker employeed in any industry who has been in continuous servicefor more than __________ .A) a ) F a i r b ) E x c e l l e n t c ) S u p e r i o r d ) P o o r Ans. One reason for this is _____________.Q 178.What kind of grading must be brought to the notice of the vice-president of the company? (M.d Q 185. a Q 180. a ) T r u e b ) f a l s e Ans. accumulation of stock. can be retrenched until prior permission from thegovt. b Q 184. expiry of license or lease &exhaustion of natural resources are not considered valid reasons for closure asthese are___________ . a)Decentralization b)Vertical growth of organizationc)Increasing professionalism & dynamismd)Extensive compartmentalisation Ans. The ranking system is also know as ________ system. a ) 1 y e a r b ) 2 y e a r s c ) 6 m o n t h s d ) 9 0 d a y s Ans.A major impediment to organisational efficiency is lack of proper communication & information flow.

d Q 192.d Q 1.Ans. e ) T R U E f ) F A L S E Ans.Federations may invite the management’s representatives to participate inworking committee meetings.d)Representatives from line & personnel department .In the development grade method of career planning the selected staff for thisgrade would remain there only for ________ years. a ) T R U E b) FALSE Ans.who would the unions at plant level/shop levelessentially invite? a) Chief of the organisation or his nominee b)Divisional/departmental manager & personal manager. b Q 191.Some organizations have successfully experimented with foreign assignmentin the career path model. with one year experience repeated ten times. b Q 33.A) a ) A v e r a g e c o m p e n s a t i o n b)Inflation indicatorsc)Salary budget averages d) Averages salaries Ans.c)Divisional/departmental manager & line representatives. b Q 189.Employee and supervisor should be never involved while finalising jobdescription.c.b.When the company does not have time to spend on human resource processit adopts recruitment through a)Employment agencies and head hunters b) Organizational policyc ) A d v e r t i s e m e n t s d ) A p p l i c a n t s Ans. a.In the career path models.o f f s g ) S y s t e m c h a n g e h)Training and development Ans. b. a Q 190.A) a)Improvement in standard of goods with very little increase in cost of production b ) I m p r o v e m e n t i n m i n i m i z i n g w a s t a g e s c ) A n e f f e c t i v e inspection & control systemd)Conformance with desired standards Ans. d Q 188.Participants are given two questionnaires______ and 2 others a ) H i s b ) S e l f c ) H e r d ) h i m Ans. a Q 187. b Q 2.What are the objectives of a quality control programme? (M.A) .What includes in salary survey? (M. what are the benefits of this form of assignment? (M.Employment agencies normally recruit at e)Lower and middle levels of managementf)Lower and top levels of managementg)Middle and top levels of managementh)Top and lower levels of management Ans. c f ) L a y . Ans. it is aimed that essentially a ten years experienceshould be solid ten years experience. e ) O n e f ) T w o g ) T h r e e h ) O n e a n d h a l f Ans. b Q 32.

c.c3. 1.c Q 41.b. E d w a r d s D e m i n g d ) E l e m e n t o f T Q M e)Important tool to control the quality of a productf ) P r o b l e m s o l v i n g Ans. __________ having openness. W .implementation. a.A) e ) P l a n n i n g f )J o b k n o w l e d g e g)Winning instincth ) P e r s o n a l i t y Ans. of female employees in alltypes of organisation. b Q 43.A) .A) c ) M i s s i o n d ) G o a l s e ) P o l i c i e s f ) R e w a r d s Ans. authenticity as its bed rock is highlysuitable for 360 – degree appraisal. trust. a Q 37. a.e2. a Q 39. e)People neededf)Finance requiredg)Raw materialh ) P r o c e d u r e Ans.The process of 360 degree appraisal is broken into two stagesplanning.c Q 40.e)The individual is tested in an alien environmentf)He is trained to see t h e b u s i n e s s i n a g l o b a l c o n t e x t g)Lack of opportunity in our country doesn’t come in the way of career progressionh)To get a feel for different environment and culture Ans.b.b.Name the dimensions identified by Pfeffer seem to characterise most not allof the system-producing profits through people.d4.d Q 42. b. What were the critical factors & attributes of the above mentioned performance appraisal format. a.Western and Third World studies of organizational excellence indicate major keys to organizational excellence +B172.There has been tremendous decrease in the no. (M. (M. b Q 36.Which out of the following is a dimension of quality as given by DavidGarvin’s eight principal quality dimensions-(M.b.The major sources of recruitment for private sector are (M.A) e)Selecting hiring of new personnel f ) S e l f m a n a g e d t e a m g)Decentralisation of decision makingh)Centralisation of decision making Ans. a.f Q 35. a ) C u l t u r e b)Individualc)Atmosphered)surrounding Ans.A) e ) F l e x i b i l i t y f ) R e l i a b i l i t y g ) A e s t h e t i c h)Perceived quality Ans.c Q 38. those are-(M. e ) T R U E f ) F A L S E Ans. c ) T R U E d ) F A L S E Ans.The actual HRM process starts with the estimates of the amount and the typeof ___________.c Q 34 Match the following:i) TQM ii) Focus on qualityiii)Quality iv) Quality circlesa ) P r i n c i p l e m a n a g e r i a l f u n c t i o n b)Totality of features & characteristics c ) D r .

e ) T r a n s p o n d e r f ) L i a i s o n g ) F a c i l i t a t o r h ) M e n t o r Ans.what should be the for of feedback which is communicated in a manner that produces a constructive response in the subordinate? c ) E v a l u a t e d d ) P o s i t i v e e ) D e s c r i p t i v e f ) N e g a t i v e Ans. e ) T R U E f ) F A L S E Ans. e ) C r i t i c a l f ) E m p a t h e t i c g ) T e s t i n g h ) L e a d i n g Ans. the plan must meet laws of land. actsrelating to labour. While conducting training programmes. c Q 46. Name one of the components/elements of the flow of the decisions in theemployee organisation as a bid to increase union member loyalty : e)Providing wrong information about managementf)Grievance handling about managementg)Industrial relations about management h ) A g i t a t i o n about management Ans. a Q 50.c Q 44.Name the word which enable the superior to verify that he has correctlyheard? e ) T e s t i n g f ) L e a d i n g g)Paraphrasingh ) F e e d b a c k Ans. __________ efforts and accountability.consistent and which of the following? e ) E q u i t a b l e f ) B u l k g ) L e s s e r h ) H i g h t e s t Ans. c Q 48.Name one of the drawbacks that can take place while designing the form: c)The rating scale of performance managementd)The potential scales are ambiguouse)The rating scales are ambiguousf)The rating scales of the employee Ans. Name the type of questions hindering communication.b. What is the initiating step which essentially commences the benchmarking process? e)Determining the gap between the current status and the benchmark f ) C o l l e c t i n g d a t a a n d i n f o r m a t i o n g ) P r e p a r i n g a n a c t i o n p l a n h)Identify who & what to benchmark Ans. a g ) C a r e e r p l a n n i n g h)Management appraisal system Ans. e)Organization structuref ) F i e l d g ) E m p l o y e e r e l a t i o n h)Job responsibilities Ans. d Q 76. b Q 45.Under a good appraisal plan. and. b Q 77. what is the need of the hour is thattrainers assume the role of a ____________. d Q 78. c Q 49.The pay of an employee is based on considerations like skills. c Q 47.c ) A d v e r t i s e m e n t s d)Employment exchangee)Employmee recommendationsf ) W o r d o f m o u t h Ans. a. c .’Compensation and Benefits’element of HRM focuses on whether thebcompensations are fair.

a. The purpose of “employee assistance” element of HRM is to help employeesin overcoming job related problems and not personal problems. HRP facilitates reduction in personnel cost because it helps the organizationto anticipate which of the following? a)Imbalance in HR b)International strategiesc ) H R P d ) L i m i t a t i o n s Ans. The major sources of recruitment for public sector undertaking arethrough(M. b Q 82. b Q 80. d Q 88.Name the two factors which lead people to work: (M. c ) T R U E d ) F A L S E Ans.c Q81.Q 79.b. a Q 83. a ) T R U E e ) F A L S E Ans.c Q 87.Company adopts employment agencies and head hunters when it wants tomaintain a)Confidentialitye)Good contacts f ) G o o d s o u r c e s g)Good recruiters Ans.360-degree appraisal is to get a broad assessment of an individual fromdifferent sources.A) a ) I n d i v i d u a l l e a r n i n g c ) O r g a n i s a t i o n a l l e a r n i n g d)Improved individual behaviour e ) I m p r o v e d a c t i o n p l a n n i n g Ans. a. At intel the Work Force Company(WFS) was framed & given monopolyover business process. a Q 86.A) a)Casual callers or employment seekers e ) E m p l o y m e n t e x c h a n g e s f ) N e w s p a p e r s a d v e r t i s i n g g)Advertising through word of mouth Ans. Structure interview is more __________. a Q 89.b. it adopts a)Campus recruitmente)Walk in interviewsf)Selection processg ) H e a d h u n t e r s Ans. a ) U n r e l i a b l e c ) R e a l i s t i c d ) R e l i a b l e e ) U n r e a l i s t i c Ans.What is the method of (human resource valuation) where in the value of anemployee in his alternative use is determined? a ) O p p o r t u n i t y c o s t m e t h o d e ) H i s t o n i c a l c o s t m e t h o d f)Current purchase power method(CPPM) g)Standard cost method Ans.A) a ) E c o n o m i c e ) O r g a n i s i n g f ) M o t i v a t i o n g ) C o n t r o l l i n g Ans. a.When company requires people urgently. a . a Q84. following factors need to be watched at this stage-(M.Ranking system usually measures each job in comparison with other jobs interms of relative importance of experience & education. a ) T R U E e ) F A L S E Ans.c Q 85.

It is said that HRD function is beneficial to both organisation and the ________. b Q 94. b Q 93.What are the common job responsibilities of an executive ? (M. Which is the factor influencing HRP? a) Type & quality of information used b ) P l a n n i n g c ) M a r k e t i n g k n o w l e d g e d)Protection of weaker section Ans. a ) T R U E b ) F A L S E Ans. a .A) a)Co-ordinate Training Programme b ) K e e p c o s t w i t h i n budgetc)Administrative skills d)Publish house journal Ans. e ) T R U E f ) F A L S E Ans. As a result of domestic & international competition.Q 90.d Q 91.d Q 96.b. E m l o y e e s c .c. N a t i o n d . b.A) g)Corporate restructing & defining of roles as areas receiving less focus as opposed to areas pertaining to career growth & career planningh)Manpower productivity has become a central issue in organisation as manpower costs go upi)Increasing emhasis on training and retraining to tap latent talent j)Companies are showing increasing willingness to retain & redeploy manpower Ans. a ) A u t o c r a t i c e)Bureaucraticf ) B e n e v o l e n t g)Laissez-faire Ans. M a n a g e m e n t Ans.In today’s organisation HR managers need to think themselves as strategic partners. a. a . a Q 95. a Q 92. E x e c u t i v e s b . What are the changes in HR policies & programmes taking place vis-à-vis this changed environment? (M. human resources has been perceived as. Traditionally. HR management is being given a key role.. The HRD programmes fail due to poverty and social injustice.