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By: Avinash C J Marella Krishna Kartik Krishnan Shyamal Kumar Swayam Prakash Dash Pankaj Sharma Megha P Bishnoi August 1910, Radha Radha Bazaar Lane, Lane, Founded in 24 August Kolkata, Kolkata, India.  Types of industries: 1. FMCG. 2. Hotels & I.T. 3. Agriculture. 4. Paper work. Main events: 1954 - The Company Company was converted converted into into a Public Limited Limited Company on 27th October Oc tober.. 1970 - The name of the Company Company was changed changed from the the Imperial Tobacco Co. of India Ltd., to India Tobacco Co. Ltd., in May.  One of the 8 Indian Companies to feature in ‘Forbes A-list’ for 2004  Featuring 400 of the  World’s ‘best  big  companies’  with M-cap. > USD 5 bln. & are rated as the  ‘most attractive companies for  investors’    Ranks No. 4 among Indian listed Private Sector Companies by market cap.  (@ April 09)  No. 1 in FMCG Sector    Rated as one of   India’s Most Respected Companies (IMRB-Businessworld Survey 2006)  ITC received the FICCI Outstanding Vision Corporate Triple Impact Award 2007 for invaluable contribution to the triple bottom line benchmarks of building economic, social and natural capital for the nation.  The Best Corporate Social Responsibility Practice Award 2008 jointly instituted by the Bombay Stock Exchange, Times Foundation and the NASSCOM Foundation. Segment – Full Year Revenue (Rs Crores) Segment Revenue GTO NTO 2009 2008 Goly% 2009 2008 Goly% 15115 13826 9% 7557 6635 14% 3014 2511 20% 3006 2510 20% Total FMCG 18129 16337 11%   10562 9145 16% b) Hotels 1020 1100 -7% 935 1012 -8% c) Agri business 3846 3868 -1% 3846 3868 -1% d) Paperboards, Paper & Packaging 2822 2364 19% 2647 2158 23% Total 25817 23670 9% 17991 16183 11% Less: Inter segment Revenue (2674) (2314) 16% (2603) (2235) 16% 23144 21356 8% 15388 13948 10% a) FMCG - Cigarettes - Others Sales / Income from Operations FMCG & CIGRATES HOTELS & I.T. Agriculture Business PAPERBOARD “Grouping people according to their similarity related to a particular product category” 4 commonly used bases for Segmentation Descriptive Geographic location Demographic Behavioural Psychographic Benefits Geographic location - based upon where people live (historically a popular way of dividing markets) 1. Indian market. 2. Global market. Demographic - based upon age, gender and income level (very often used) According to age: 1. 20-30 years. 2. 35-45 years. 3. > 45 years. According to income: According to national council of economic research(NCEAR) The Rich Rs. 215,000 and more The Consuming Class Rs 45- 215,000 The Climbers Rs. 22-45,000 The Aspirants Rs. 16-22,000 The Destitute Below Rs. 16,000 Psychographic / lifestyles - based on people’s opinions, interests, lifestyles. 1. According to interest: Personal care products- Essenza Di Wills. Vivel and Superia. Fiama Di Wills. 2. According to lifestyle: wills lifestyle exclusive stores. 3. According to opinion: Welcomenviron- ITC green centre. Welcome hotels Welcomeheritage hotels Fortune Hotels Benefits - based on the different expectation that customers have about what, a product/service can do for them. Ready To Eat Foods Snack Foods Staples Confectionery 1.Single segmentation : 2. Selective segmentation:  luxury  upper upscale  Upscale-mid-scale  Heritage ITC Hotel Luxury collection Fortune Hotels 3. Product segmentation AASHIRVAAD ATTA 4. Market segmentation Mangaldeep Spriha Expressions Aromatic Candles 5. Full market cover Highly popular portfolio of brands includes Insignia, India Kings, Classic, Gold Flake, Silk Cut, Navy Cut, Scissors, Capstan, Berkeley, Bristol and Flake. Fiama Di Wills : Beautiful You Today , Tomorrow  Differentiates Vivel Di Wills is the ingredient branded Actipro-N which was developed by ITC R & D team. 2. Bingo Big idea behind the Bingo ad  3. ITC Hotels Positioning Welcome heritage – “Unique Experience” Fortune hotels- “Promise of True Value”