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Policy analysis Policy analysis is "determining which of various alternative policies will most achieve a given set of goals in light of the relations between the policies and the goals". [1] However, policy analysis can be divided into two major fields. Analysis of policy is analytical and descriptivei.e., it attempts to explain policies and their development. Analysis for policy is prescriptivei.e., it is involved with formulating policies and proposals (e.g., to improve social welfare). [2] The area of interest and the purpose of analysis determine what type of analysis is conducted. conducted. A combination of policy analysis together with program evaluation would be defined as Policy studies. [3] Policy Analysis is frequently deployed in the p ublic sector, but is equally applicable to other kinds of organizations. Policy analysis has its roots in systems analysis as instituted by United States Secretary of Defense Robert McNamara during the Vietnam War.[4] 1 Approaches 2 Methodology 3 Models 3.1 Institutional model 3.2 Process model 3.3 Rational model 3.3.1 Decision Criteria for Policy Analysis Step 2 3.3.2 Decision Methods for Policy Analysis Step 5 3.3.3 Case Study Example of Rational Policy Pol icy Analysis Approach 3.3.4 Group model 3.3.5 Elite model 3.4 Six-step model Although various approaches to policy analysis exist, three general approaches can be distinguished: the analycentric, the policy process, and the meta-policy approach.[2] The analycentric approach focuses focuses on individual problems and its solutions; sol utions; its scope is the micro-scale and its problem interpretation is usually of a technical nature. The primary aim is to identify the most effective and efficient solution in technical and economic terms (e.g. the most efficient allocation of resources). The policy process approach puts its focal point onto political processes and involved stakeholders; its scope is the meso-scale and its problem interpretation is usually of a political nature. It aims at determining what processes and means are used and tries to explain the r ole and influence of stakeholders within the policy process. By changing the relative power and influence of certain groups (e.g., enhancing e nhancing public participation and consultation), solutions to problems may be identified. The meta-policy approach is a systems and context approach; i.e., its scope is the macro-scale and its problem interpretation is usually of a structural nature. It aims at explaining the contextual factors of the policy process; i.e., what are the political, economic and socio-cultural factors influencing it. As problems may result because of structural factors (e.g., a certain economic system or political institution), solutions may entail changing the structure itself. Methodology Policy analysis is methodologically diverse using both qualitative methods and quantitative methods, including case studies, survey research, statistical analysis, and m odel building among
others. One common methodology is to define the problem and evaluation criteria; identify all alternatives; evaluate them; and recommend the best policy agenda per favor. Models Many models exist to analyze the creation and application of public policy. Analysts use these models to identify important aspects of policy, as well as explain and predict policy and its consequences. Some models are: Institutional model Public policy is determined by political institutions, which give policy legitimacy. Government universally applies policy to all citizens of society and monopolizes the use of force in applying policy. The legislature, executive and judicial branches of government are examples of institutions that give policy legitimacy. Process model Policy creation is a process following these steps: Identification of a problem and demand for government action. Formulation of policy proposals by various parties (e.g., congressional committees, think tanks, interest groups). Selection and enactment of policy; this is known as Policy Legitimation. Implementation of the chosen policy. Evaluation of policy. This model, however, has been criticized for being overly linear and simplistic.[5] In reality, stages of the policy process may overlap or never happen. Also, this model fails to take the multiple actors attempting the process itself as well as each other, and the complexity this entails. 0Rational model The rational model of decision-making is a process for making logically sound decisions in policy making in the public sector, although the model is also widely used in private corporations. Herbert Simon, the father of rational models, describes rationality as a style of behavior that is appropriate appropriate to the achievement of given g iven goals, within the limits imposed by given conditions and constraints.[6] constraints.[6] It is important to note the model makes a series of assumptions in order for it to work, such as: The model must be applied in a system that is stable, The government is a rational and unitary actor and that its actions are pe rceived as rational choices, The policy problem is unambiguous, There are no limitations of time or o r cost. Indeed, some of the assumptions identified above are also pin pointed out i n a study written by the historian H.A. Drake, as he states: In its purest form, the Rational Actor approach presumes that such a figure [as Constantine] has complete freedom of action to achieve goals that he or s he has articulated through a careful process of rational analysis involving full and objective study of all pertinent information and alternatives. At the same time, it presumes that this central actor is so fully in control of the apparatus apparatus of government that a decision once made ma de is as good as implemented. There are no staffs on which to rely, no constituencies to placate, no generals or governors to cajole. By attributing all decision making to one central figure who is always fully in control and who acts
only after carefully weighing all options, the Rational Actor method allows scholars to filter out extraneous details and focus attention on central i ssues.[7] Furthermore, as we have seen, in the context of policy rational models are intended to achieve maximum social gain. For this purpose, Simon identifies an outline of a step by step mode of analysis to achieve rational decisions. Ian Thomas describes Simon's steps as follows: 1.Intelligence gathering data and potential problems and opportunities are identified, collected and analyzed. 2.Identifying problems 3.Assessing the consequences of all options 4.Relating consequences consequences to values with all decisions decis ions and policies there will be a set s et of values which will be more relevant (for example, economic feasibility and environmental protection) and which can be expressed as a set of criteria, ag ainst which performance performance (or consequences) of each option can be judged. 5.Choosing 5.Choosing the preferred option given the full understanding of all the problems and opportunities, opportunities, all the consequences and the criteria for judging options.[8] In similar lines, Wiktorowicz and Deber describe through their study on Regulating biotechnology: a rational-political model of policy development the rational approach to policy development. The main steps involved in making a rational decision for these authors are the following: 1.The comprehensive organization and analysis of the information 2.The potential consequences of each option 3.The probability that each potential outcome would materialize 4.The value (or utility) placed on each potential o utcome.[9] The approach of Wiktorowicz and Deber is similar to Simon and they assert that the rational model tends to deal with the facts (data, probabilities) in steps 1 to 3, leaving the issue of assessing values to the final step. According Wiktorowicz and Deber values are introduced in the final step of the rational model, where the utility of each policy option is assessed. Many authors have attempted to interpret the above mentioned steps, amongst others, Patton and Sawicki [10] who summarize the model as presented in the f ollowing figure (missing): 1.Defining the problem by analyzing the data and the information gathered. 2.Identifying the decision criteria that will be important in solving the problem. The decision maker must determine the relevant factors to take into account when making the decision. 3.A brief list of the possible alternatives must be generated; these could succeed to resolve the problem. 4.A critical analyses and evaluation of each criterion is brought through. For example strength and weakness tables of each alternative are drawn and used for comparative basis. The decision maker then weights the previously identified criteria in order to give the alternative policies a correct priority in the decision. 5.The decision-maker evaluates each alternative against the criteria and selects the preferred alternative. 6.The policy is brought through. The model of rational decision-making has also proven to be very useful to several decision making processes in industries outside the public sphere. Nonetheless, many criticism of the model arise due to claim of the m odel being impractical and lying on unrealistic assumptions. . For instance, it is a difficult model to a pply in the public sector because social problems can be
very complex, ill-defined and interdependent. The problem lies in the th inking procedure implied by the model which is linear and can face difficulties in extra ordinary problems or social problems which have no sequences of happenings. This latter argument can be best illustrated by the words of Thomas R. Dye, the president of the Lincoln Center for Public Service, who wrote in his book `Understanding Public Policy´ the following passage: There is no better illustration of the dilemmas o f rational policy making in America than in the field of healththe first obstacle to rationalism is defining the p roblem. Is our goal to have good g ood health that is, whether we live at all (infant mortality), how well we live l ive (days lost to sickness), and how long we live (life s pans and adult mortality)? Or is our goal to have g ood medical care frequent visits to the doctor, wellequipped and accessible hospitals, and equal access to medical care by rich and poor alike?[11] The problems faced when using the rational model arise in practice because social and environmental values can be difficult to quantify and forge consensus around.[12] Furthermore, Furthermore, the assumptions stated by Simon are never fully valid in a real world context. However, as Thomas states the rational model provides a good perspective since in modern society rationality plays a central role and everything that is rational tends to be prized. Thus, it does not seem strange that we ought to be trying for rational decision-making.[8] decision-making.[8] Decision Criteria for Policy Analysis Step 2 As illustrated in Figure 1, rational policy analysis can be broken into 6 distinct stages of analysis. Step 2 highlights the need to understand which factors should be considered as part of the decision making process. At this part of the process, all the economic, social, and environmental factors that are important to the policy decision need to be identified and then expressed as policy decision criteria. For example, the decision criteria used in the analysis of environmental policy is often a mix of Ecological impacts such as biodiversity, water quality, air quality, habitat quality, species population, etc. Economic efficiency commonly expressed as benefits and costs. Distributional equity how policy impacts are distributed amongst different demographics. Factors that can affect the distribution of impacts include location, ethinicity, income, and occupation. Social/Cultural Social/Cultural acceptability the extent to which the policy action may be opposed by current social norms or cultural values. v alues. Operational practicality the capacity required to actually operationalize the policy. For example, Legality the potential for the policy to be implemented under current legislation versus the need to pass new legislation that accommodates the policy. Uncertainty the degree to which the level of policy impacts can be known.[13] Some criteria, such as economic benefit, will be more easily measurable or definable, while others such as environmental quality will be harder to measure or exp ress quantitatively. Ultimately though, the set of decision criteria needs to e mbody all of the policy goals, and overemphasizing the more easily definable or measurable criteria, will have the undesirable impact of biasing the analysis towards a subset of the policy goals.[14] The process of identifying a suitably comprehensive decision criterion set is also vu lnerable to being skewed by pressures arising at the political interface. For example, decision makers may tend to give "more weight to policy impacts that are concentrated, tangible, certain, and immediate than to impacts that are diffuse, intangible, uncertain, and delayed."^8. For example, with a cap-and-trade cap-and-trade system syste m for carbon emissions the net financial cost in the first five years of policy implementation is a far easier impact to conceptualize than the more diffuse
and uncertain impact of a country's improved position to influence global negotiations on climate change action. Decision Methods for Policy Analysis Step 5 Displaying the impacts of policy alternatives can be done using a policy analysis matrix (PAM) such that shown in Table 1. As shown, a PAM provides a s ummary of the policy impacts for the various alternatives and examination of the matrix can reveal the tradeoffs associated with the different alternatives. Table 1. Policy analysis matrix (PAM) for SO2 emissions control. Once policy alternatives have been evaluated, the next step is to decide which policy alternative should be implemented. This is shown as step 5 in F igure 1. At one extreme, comparing the policy alternatives can be relatively simple if all the policy goals can be measured using a single metric and given equal weighting. In this case, the decision method is an exercise in benefit cost analysis (BCA). At the other extreme, the numerous goals will require the policy impacts to be expressed using a variety of metrics that are not readily comparable. c omparable. In such cases, the policy analyst may draw on the concept of utility to aggregate the t he various goals into a single score. With the utility concept, each impact is given a weighting such that 1 unit of e ach weighted impact is considered to be equally valuable (or desirable) with regards to the collective well-being. Weimer and Vining also suggest that the "go, no go" rule can be a useful method for deciding amongst policy alternatives^8. Under this decision making regime, some or all policy impacts can be assigned thresholds which are used to eliminate at least some of the policy alternatives. In their example, one criterion "is to minimize m inimize SO2 emissions" and so a threshold might be a reduction SO2 emissions "of at least 8.0 million tons per ye ar". As such, any policy alternative that does not meet this threshold can be removed from consideration. If only a single policy alternative satisfies all the impact thresholds then it is the one that is considered a "go" for each impact. Otherwise it might be that all but a f ew policy alternatives are eliminated and those that remain need to be more closely examined in terms of their trade-offs so that a decision can be made. Case Study Example of Rational Policy Analysis Approach To demonstrate the rational analysis process as described above, lets examine the policy paper Stimulating the use of biofuels in the European Union: Implications Implications for climate change policy by Lisa Ryan where the substitution of fossil fuels with biofuels has been proposed in the European Union (EU) between 20052010 as part of a strategy to mitigate greenhouse gas emissions from road transport, increase security of energy supply and support development of rural communities. Considering the steps of Patton and Sawicki model as in Figure 1 above, this paper only follows components components 1 to 5 of the rationalist policy analysis model: 1.Defining The Problem the report identifies transportation fuels pose two important challenges for the European Union (EU). First, under the provisions of the Ky oto Protocol to the Climate Change Convention, the EU has agreed to an absolute cap on greenhouse gas emissions; while, at the same time increased consumption of transportation fuels has resulted in a trend of increasing greenhouse gas emissions from this s ource. Second, the dependence upon oil imports from the politically volatile Middl e East generates concern over price fluctuations and possible interruptions interruptions in supply. Alternative fuel sources need to be used & substituted in place of fossil fuels to mitigate G HG emissions in the EU. 2.Determine the Evaluation Criteria this policy sets Environmental Environmental impacts/benefits (reduction of GHGs as a measure to reducing climate change effects) and Economical efficiency (the costs of converting to biofuels as alternative to fossil fuels & the costs of production of biofuels from its different potential sources)as its decision criteria. However, this paper does not exactly talk about the social impacts, this policy may have. It also does not compare the operational challenges involved between the different categories of biofuels considered.
3.Identifying Alternative Policies The European Commission foresees that three alternative transport fuels: hydrogen, natural natural gas, and biofuels, will replace transport fossil fuels, each by 5% by 2020. 4.Evaluating 4.Evaluating Alternative Policies Biofuels are an alternative motor vehicle fuel produced from biological material and are promoted as a transitional step until more advanced technologies have matured. By modelling the efficiency of the biofuel options the authors compute the economic and environmental costs of each biofuel option as per the evaluation criteria mentioned above. 5.Select The Preferred Policy The authors suggest that the overall best biofuel comes from the sugarcane in Brazil after comparing the economic & the e nvironmental costs. The current cost of subsidising the price difference between European biofuels and fossil fuels per tonne of CO2 emissions saved is calculated to be 2292000. If the production of European biofuels for transport is to be encouraged, exemption from excise duties is the instrument that incurs the least transactions costs, as no separate administrative or collection system needs to be established. A number of entrepreneurs are producing biofuels at the lower margin of the costs specified here profitably, once an excise duty rebate is given. It is likely that growth g rowth in the volume of the business will engender both economies of scale and innovation that will reduce costs substantially.[15] substantially.[15] Group model The political system's role is to establish and enforce compromise between various, conflicting interests in society. Elite model Policy is a reflection of the interests of those individuals within a society that have the most power, rather than the demands of the mass. Six-step model 1.Verify, define and detail the problem 2.Establish evaluation criteria 3.Identify alternative policies 4.Evaluate alternative policies 5.Display and distinguish among alternative policies 6.Monitor the implemented policy Policy studies From Wikipedia, the free encyclopedia Policy studies could be defined as the combination of policy analysis and program evaluation.[1] It "involves systematically studying the nature, causes, and effects of alternative public policies, with particular emphasis on determining the policies that will achieve give n goals."[2] Policy studies also examines the conflicts and conflict resolution that arise from the making of policies in civil society, the private sector, s ector, or more commonly, in the public sector (ie government). It is frequently focused on the public sector but is equally applicable to other kinds of organizations (e.g., the not-for-profit sector). Some policy study e xperts graduate from public policy schools with public policy degrees. Alternatively, experts may have backgrounds backgrounds in policy analysis, program evaluation, sociology, psychology, economics, anthropology, geography, law, political science, social work, environmental planning and public administration.
Public Policy Analysis Tools Policy analysis helps shape government decision making. Public policy analysis uses the research tools and techniques of the social sciences (economics, political science, sociology and others) to study public problems and assess asses s various proposals by which government policy can alleviate them. Policy analysts work in government g overnment agencies, interest groups and private research organizations, using a var iety of qualitative and quantitative research tools to provide information and analysis that can inform policy makers' efforts in areas such as health care, education, taxes, energy and national security. Case Studies The case study, a research method often associated with anthropology and sociology, explores policy in depth through narrative description. Case studies help analysts understand the policy making process, as well as the design and implementation of a specific policy. Multiple case studies enable analysts to compare the design, implementation and effects of different policies and to use the patterns observed to recommend new policies or recommend changes to existing initiatives. Decision Trees The decision tree tool of policy analysis provides valuable insight into policy situations that require a series of decisions and in which an o pponent's response is an important consideration. consideration. Consequently, some policy analysts apply the decision tree approach to issues related to military strategy and national security. A decision tree is a visual graph of alternative choices facing decision makers. For example, a decision tree could present the decision options of whether to launch a preemptive military strike against a country that is developing nuclear weapons. Possible consequences and subsequent subsequent decisions that must be made appear in the decision tree graph as additional branches. Delphi Technique Named after the shrine in which ancient Greek oracles predicted the future, the Delphi technique relies on recognized expert opinions to forecast policy outcomes. Originally developed by the Rand Corporation, the Delphi technique is an iterative process in which analysts survey a panel of experts on an issue or policy to reach a consensus. The panel members are anonymous to each other to prevent one expert's opinion from influencing others. Analysts using this technique often develop surveys for three to five rounds of questioning, with each round's results forming the basis for subsequent surveys. A consensus report emerges as the final product of the analysis. Cost-Benefit Analysis This method of policy analysis appears simple on the surface: calculate the monetary value of expected benefits flowing from a particular policy option and subtract the costs. Some analysts conduct conduct this with several policy options, then recommend the policy alternative with the greatest net benefit. However, cost-benefit analysis carries a number of difficulties, especially in calculating the value of some benefits. Many public policies produce intangible benefits that are difficult to quantify. What is the monetary value, for example, o f a cleaner environment or a safer neighborhood? Meanwhile, program costs can easily be calculated. Consequently, costbenefit analysis often stress costs over benefits. Statistical Models A popular tool in economic forecasting, statistical models enable economists and policy analysts to conduct rigorous statistical analyses analyses to estimate the possible effects of public policy alternatives in policy areas ranging from education and health to tax and trade policies. Those models often take the form of equations, which numerically represent economic theories. These equation models often involve multiple variables and require statistical s tatistical software programs, such as SPSS and SAS, to conduct the analyses.
References Public Policy Analysis: An Introduction (2nd ed.), William N. Dunn, 1994 The World of the Policy Analyst: Rationality, Values and Politics; Robert A. Heineman, William T. Bluhm, Steven A. Peterson and Edward N. Kearny, 1990 Policy Tools Policy Hub includes a number of tools. These are practical resources that help you access and make the best use of ev idence in the development and evaluation of policy. Use the hyperlinks below to navigate to the areas that are of interest to you. How do I measure the impact of policies? How do I ensure policies are outward-looking How can public involvement be used to improve policy making? How can skills in the co-ordination and delivery of policies be improved? How I find out about 'what works' in policy making? More help in finding and using evidence How do I evaluate the engagement I have undertaken as part of the policy development process? How do I measure the impact of policies? An inclusive approach to policy making involves carrying out an impact assessment Better policy making: a guide to Regulatory Impact Assessment. Cabinet Office, 2003 - now revised as: Regulatory Impact Assessment Guidance. Cabinet Cabinet Office, updated 2005 - provides background background information on the meaning and purpose of RIAs and step by step guidance on the procedure for preparing and presenting them. E-Policy principles: a policy makers guide to the In ternet (pdf). Office of the e-Envoy, 2001 These principles are designed to make policy makers aware of the impact that local, national, European and other international policy decisions and legislative p roposals have on ecommerce. Green Book: appraisal and evaluation in Central G overnment. HM Treasury, 2003 - provides HM Treasury guidance on the economic appraisal of cost and benefits of policy options). See also Managing risks to the public: Appraisal Guidance - supplementary supplementary guidance to the Green Book, Appraisal and Evaluation in Central Government, published on 17 June 2005. Impact assessment and appraisal: guidance checklist for policy makers. Strategy Unit, 2002 (Tips on where to go for guidance on impact assessment and appraisal) The Magenta Book: Guidance notes on Policy Evaluation Government Chief Social Researcher's Office, 2003 - (The Magenta Book is a series of guidance notes on policy evaluation and analysis which are intended to help 'intelligent customers' and 'intelligent providers' determine what constitutes high quality work in the field of policy evaluation and analysis). Managing risks to the public: Appraisal Guidance HM Treasury, 2005 - supplementary guidance to the Green Book, Appraisal and Evaluation in Central Government. It provides guidance for developing and assessing proposals proposals that affect the risk of fatalities, injury and other harms to the public in line with the Government's Principles of Managing Risks to the Public (pdf) openness and transparency, involvement, proportionality and consistency, evidence and responsibility. The guidance also contains a tool to help structure and make explicit the evaluation of concerns that may exist about risks of fatality and harm.
Regulatory Impact Assessment Guidance Cabinet Office, updated 2005 - provides background information on the meaning and purpose of RIAs and step by step g uidance on the procedure for preparing and presenting them. Rural-proofing policy makers checklist. Countryside Agency, 2002 (Describes 14 c haracteristic features of rural communities, rural economies and rural environments, which need to be taken into account in achieving more effective policy outcomes). HM Treasury's Risk Programme and the NAO have highlighted how early risk assessment and management can help to ensure policies can be successfully delivered. The Risk Management Assessment framework (pdf) (pdf) is a useful tool to ol in this process. How do I ensure policies are outward looking? Policies should recognise the perspectives of the devolved administrations and regional variations within England. England. Incorporating Incorporating regional perspectives into policy making toolkit (pdf, 596kb) Cabinet Office, ODPM, 2002. (How to ensure that policy making is informed by a proper understanding understanding of regional issues and priorities). The policy making process takes account account of the national, European and international situation; draws on experience in other countries c ountries International Comparisons Comparisons in Policy Making Toolkit. CMPS, 2002. (Practical help to policy makers in the use of international comparisons in policy making) How can public involvement be used to improve policy making? 'it is important that in order to develop a clear understanding of the issue, departments consult... those who will benefit from the policy or those affected indirectly and those who may have to implement the policy' - Modern policy-making: ensuring policies deliver v alue for money (pdf) The GCN Engage programme provides government communicators communicators with a practical set of principles, tools, case studies and training materials to engage with its customers. It is a common mistake to view policy delivery as a l inear process that starts with the development of a policy and ends with its communication to the target audience. The reality is that policy and communications communications are mutually dependent - they should s hould work together right from the start and should be developed in tandem to ensure that the public are involved in policy development. For more information on how policy and communications can work together visit http://engage.comms.gov.uk/kno http://engage.comms.gov.uk/knowledge-bank/stra wledge-bank/strategic-planning/wo tegic-planning/working-with-policy.html rking-with-policy.html Government Action Plan for small business: The Evidence Base Small Business Service, 2004 An Evidence Base (pdf) complements the Plan by providing a more detailed analysis of the evidence justifying the case for government action for each of the s even strategic themes. 'The Evidence Base illustrates the importance that the Small Business Service attaches to the accumulation accumulation and use of knowledge and to making sure that all policy decisions which affect small businesses are underpinned by sound ev idence and analysis.' Partnership Working How How to Guide - Communities Scotland website offering help to: find the toolkit you need to help your partnership work carry out quick searches by scrolling brief descriptions of the toolkits evaluate and write toolkit reviews find out about Conflict Resolution explore the Communities Scotland toolkit
Viewfinder. (pdf, 209kb) Strategy Unit, 2002. Introduces policy makers to the issue of public involvement and provides practical advice on p rinciples, planning activities and selecting methods. An inclusive approach involves consulting those responsible for implementation and those affected by the policy. Community Engagement How How to Guide - - Scottish Centre for Regeneration site aimed at community representatives, community planning partners, advisers and researchers. The site includes: an introduction to practical techniques to support community engagement in partnerships a directory of community engagement publications case studies of organisations or techniques that have worked to improve community engagement Connecting Users users with citizens (pdf, 194kb) Audit Commission, 2003. (Guidance which presents a variety of case studies that demonstrate a range of good practice examples in improving public services through the effective involvement of local people). Gender Impact Assessment. Department of Trade and industry. Women and Equality Unit - help for policy makers in incorporating a gender perspective into policies, that takes account of the different needs, characteristics and behaviours behaviours of the users that they are aimed at. Learning to listen: core principles for the involvement of children and young people ( pdf, 566kb) Children and Young Person's Unit, 2001. (Provides policy makers with a framework to ensure that children and young peoples have opportunities to be involved in the design and delivery of policy). How can skills in the co-ordination and delivery of policies be improved? Improving the Civil Service capability and capacity to deliver p rogrammes and projects Accreditation Matters, Matters, Issue Three, 2007 - briefing for policy makers showing how United Kingdom Accreditation Service Service (UKAS) accreditation can help to deliver objectives for better regulation, good governance, public confidence and fair markets. The Evidence Guide - training and learning resource from Barnardo's, designed to encourage and support the use of research and evaluation in social care practice. The guide, aimed at those in social care and allied professions, will help in finding, appraising and applying research evidence into practice, as well as providing guidance, tips and advice for outcome focused evaluation. Consisting of five modules, each will contain a lear ner's and trainer's pack with a variety of interactive material including key text, activities and PowerPoint slides. Each module is designed to be used individually to suit learning or training needs. The Public Sector Benchmarking Service (Developed as a partnership between the Cabinet Office and HM Customs & Excise with the key aim of p romoting effective benchmarking and sharing good practices across the public sector) Service design and delivery guide: achieving high take-up of e-se rvices, cost savings and better quality public services (pdf) (published by the e-Government Unit on 2 February 2005 for central government, local government, non-departmental public bodies and agencies. Provides additional guidance guidance in the areas of take-up of e-services, efficiency savings and design of high quality public services. This guide can be used to: Enable providers to develop coherent service delivery strategies that e ncourage ncourage high take-up of electronic services, achieve cost savings and deliver better quality public services. Improve understanding of the impact which a multi-channel service delivery strategy has on public service providers.
Deliver a clear message about the relationship between existing PSA targets, where applicable, around electronic service delivery and recommendations recommendations of the Efficiency Review). Smarter Partnerships Toolkit (Developed by the Local Government National Training Organisation the SPT encourages joined up working through the promotion of learning and skills which result in more effective collaborative working with partners). Successful Delivery Toolkit. Office of Government Commerce, 2002 (The Toolkit brings together policy and best practice in a single point of reference; helps you ask the critical questions about capability and project delivery and gives practical advice on how to improve. It includes the tools element of the Improving Programme and Project Delivery (IPPD) i nitiative 'to improve the Civil Service capability to deliver programmes and projects: Policy to Successful Delivery.) Your Delivery Strategy: a practical look at business planning and risk, Cabinet Office, 2001 (pdf 160kb) How do I find out about 'what works' in policy making? '[The] Government ...must produce produce policies that really deal with problems; that are shaped by the evidence rather than a response to short-term pressures...' - Modernising Government White Paper (pdf) The Adding It Up website aims to help Government departments to enhance their store of important evidence used to determine the right policies to meet G overnment objectives, and to share the most up-to-date information about their evidence base The Crime Reduction Toolkits form part of the Crime Reduction website and provides practical help to policy makers and practitioners in accessing evaluated evidence and good practice on crime reduction topics. HDA Evidence Base An information resource developed by the Health Development Agency that aims to 'to build and disseminate the evidence base for public health, focusing on reducing inequalities' The Magenta Book: Guidance notes on Policy Evaluation Government Chief Social Researcher's Office, 2003 - (The Magenta Book is a series of guidance notes on policy evaluation and analysis which are intended to help 'intelligent customers' and 'intelligent providers' determine what constitutes high quality work in the field of policy evaluation and analysis). Quality in Qualitative Evaluation: A Framework for assessing Research Evidence Cabinet Office, 2003. (GCSRO Occasional Paper; 2) (The Government Chief Social Researcher's Office in conjunction conjunction with the National Centre for Social Research Res earch have developed this framework for assessing the credibility, rigour and relevance of individual research studies) renewal.net is an on-line guide to what works w orks in neighbourhood renewal developed by the Neighbourhood Renewal Unit. Wherever possible, the material is based on evaluated evidence of what actually works - or what doesn't work. More help in finding and using evidence For information on tools and databases that help you find and use evidence visit the Evidence Databases and Resources area of Policy Hub. Evaluating Evaluating public participation in central government Making a difference: a guide to evaluating public participation in central government Department for Constitutional Affairs, 2007 - an objective setting and evaluation ev aluation framework , intended to help those involved in planning, organising or funding these activities to understand the different factors involved in creating effective public participation , and to set and measure attainable objectives, evaluate impact, and identify lessons for future practice.
Public Policy Analysis Public policy refers to the range of decisions and a ctions that governments take to address public problems. Public policy analysis evaluates the design, implementation and effects of public policy. It uses the tools and research methods of economics, sociology, political science and other disciplines to examine policy. Function Public policy analysis strives to define the problems addres
