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1791874 - SAP Products by OpenText - Software andSupport Lifecycle Version7TypeSAP NoteLanguageEnglishMaster LanguageEnglishPriorityRecommendations / Additional InfoCategoryFAQRelease StatusReleased for CustomerReleased On31.07.2017ComponentXX-PART-OPT-ARC ( SAP Archiving by OpenText ) Please find the srcinal document at https://launchpad.support.sap.com/#/notes/ 1791874 Symptom Understanding the Software and Support Lifecycle for SAP Products by OpenText:post-purchase,implementation and post-implementation support. Other Terms SAP Document Access by OpenText; SAP Invoice Management by OpenText; OCR option for SAPInvoice Management by OpenText; SAP Portal Content Management by OpenTextSAP Portal Site Management by OpenText; SAP Travel Receipts Management by OpenText; OCRoption for SAP Travel Receipts Management by OpenText; SAP eGovernment by OpenText; SAPEmployee File Management by OpenTextSAP Document Presentment by OpenText; SAP Archiving by OpenText; SAP S/4HANA Cloud InvoiceManagement; SAP Digital Asset Management by OpenText; SAP SharePoint Services by OpenText;SAP Extended Enterprise Content Management by OpenText; SAP Tempo Box by OpenText; InitialSoftware Download after purchase; Requesting permanent license keys; Requesting access to theOpenText Knowledge Center; Access and Download appropriate Documentation Material; Downloadof Support Packages and Patches Reason and Prerequisites OpenText products resold by SAP Solution SAP offers products by OpenText, which get resold by SAP. Therefore, SAP takes care of handlingthe first steps after the Software purchase, in this note referred to as Software Lifecycle, and alsopost-implementation support, in this note referred to as SAP Support.The following paragraphs are a short description of these instructions, for illustrative purposes (andmore detailed information) though, please always refer to the attached document of this note.Overview - SAP OpenText Software Lifecycle (Pre-implementation)For all SAP products by OpenText, SAP provides and owns the channels for distributing & accessingSoftware including post-implementation Support of these products. This ensures that SAP customersexperience one go-to channel for all queries that come up pre- and post-implementation.This note (but especially the document attached) describes and covers these areas:Initial Software Download after purchase 2017-12-05 1791874 Page 1/4 © 2017 SAP SE or an SAP affiliate company. All rights reserved Requesting Permanent License KeysRequesting Access to the OpenText Knowledge CenterAccess and Download appropriate Documentation MaterialDownload of Support Packages and PatchesSAP Support (Post-implementation) for OpenText productsSAP Support handles all OpenText related support queries.Note: SAP Support is not responsible for any implementation specific queries - this should behandled by the customer, implementation partner or 3rd party system integrator. To learn moreabout the scope description of SAP Support duties and the definition of a consulting inquiry versus asupport question please refer to SAP Note 83020.More information on (post-implementation) SAP Support for OpenText products:Refer to SAP Note 1288287Refer to the document SAP OpenText Product Support Lifecycle , link at the bottom of thisnoteRefer to the SAP Customer Interaction Center Guide , link at the bottom of this noteSAP and OpenText are long-standing partners and will make sure that customers receive optimalsupport when it comes to post-sales and post-implementation inquiries.Description of Attachments and Links:1. SAP_OpenText_Product_Support_Lifecycle.pdf (Attachment):Central document including detailed descriptions of the above sections on Software Lifecycle andSAP Support. The document contains illustrative descriptions (screenshots, websites, links) refers torelated material and related documentation.2. SAP Customer Interaction Center Guide (Link):General SAP Support Document describing SAP Support Customer Interaction and contains helpfultips including references. Please copy and paste the following link in your browser:https://support.sap.com/content/dam/support/en_us/library/ssp/cic-get-most-from-support.pdf 3. The SAP Ecosystem in a Nutshell (Link):Please copy and past the following link in your browser:https://launchpad.support.sap.com/#/notes/1054121 Other Components ComponentDescriptionXX-PART-OPT-TBXSAP Tempo Box 10.5 by OpenText 2017-12-05 1791874 Page 2/4 © 2017 SAP SE or an SAP affiliate company. All rights reserved XX-PART-OPT-INV-OCROCR option for SAP Invoice Management by OpenTextXX-PART-OPT-DAMSAP Digital Asset Management by OpenTextXX-PART-OPT-DOCSAP Document Access Management by OpenTextXX-PART-OPT-EFMSAP Employee File Management by OpenTextXX-PART-OPT-TRMSAP Travel Receipts Management by OpenTextXX-PART-OPT-DPRSAP Document Presentment by OpenTextXX-PART-OPT-EBSStreamserve EBS Solutions by OpenTextXX-PART-OPT-PCMSAP Portal Content Management by OpenTextXX-PART-OPT-PSMSAP Portal Site Management by OpenTextXX-PART-OPT-SPTSAP SharePoint Services by OpenTextXX-PART-OPT-ECM-GOVSAP eGovernment by OpenText (xECM)XX-PART-OPT-CIP-OCRSAP S/4HANA Cloud for Invoice Processing OCR by OpenTextXX-PART-OPT-DCPSAP Digital Content Processing by OpenTextXX-PART-OPT-INVSAP Invoice Management by OpenTextXX-PART-OPT-ECMSAP Extended Enterprise Content Management by OpenText(xECM)XX-PART-OPT-CIPSAP S/4HANA Cloud for Invoice Processing by OpenText This document refers to SAPNote/KBATitle1920804SAP Invoice Management by OpenText support for EhP7/financials add-on for SAP Business Suitepowered by SAP HANA 1.0/2.01830696Release Restriction Note: SAP IM by OpenText 7.01447400Create system without license key1288287Support Process for OpenText products resold by SAP This document is referenced by SAP 2017-12-05 1791874 Page 3/4 © 2017 SAP SE or an SAP affiliate company. All rights reserved Note/KBATitle1288287Support Process for OpenText products resold by SAP1920804SAP Invoice Management by OpenText support for EhP7/financials add-on for SAP Business Suitepowered by SAP HANA 1.0/2.01830696Release Restriction Note: SAP IM by OpenText 7.0 Attachments File NameFile SizeMime TypeSAP_OpenText Product Support Lifecycle.pdf1837application/pdf | | | | Terms of useCopyrightTrademarkLegal DisclosurePrivacy 2017-12-05 1791874 Page 4/4 © 2017 SAP SE or an SAP affiliate company. All rights reserved
