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T h i s i s a f r e e 8 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m . This Australian Standard was prepared by Committee MB-003, Dispute Resolution.It was approved on behalf of the Council of Standards Australia on 12 May 2004.This Standard was published on 30 June 2004.The following are represented on Committee MB-003:Australian Banking OmbudsmanAustralian Commercial Disputes CentreAustralian Institute of PetroleumAustralian Law Reform CommissionCompetition and Consumer Policy Division, Department of the TreasuryConsumers’ Federation of AustraliaInternational Institute for Negotiation and Conflict Management NADRACOffice of Fair Trading NSW Consumer Protection AgencyProperty Council of AustraliaRetail Grocery Industry OmbudsmanState & Regional Development Department (NSW)University of SydneyUniversity of Western Sydney Keeping Standards up-to-date Standards are living documents which reflect progress in science, technology andsystems. To maintain their currency, all Standards are periodically reviewed, andnew editions are published. Between editions, amendments may be issued.Standards may also be withdrawn. It is important that readers assure themselvesthey are using a current Standard, which should include any amendments whichmay have been published since the Standard was purchased.Detailed information about Standards can be found by visiting the Standards WebShop at www.standards.com.au and looking up the relevant Standard in the on-linecatalogue.Alternatively, the printed Catalogue provides information current at 1 January each year, and the monthly magazine, The Global Standard , has a full listing of revisionsand amendments published each month.Australian Standards TM and other products and services developed by StandardsAustralia are published and distributed under contract by SAI Global, whichoperates the Standards Web Shop.We also welcome suggestions for improvement in our Standards, and especiallyencourage readers to notify us immediately of any apparent inaccuracies orambiguities. Contact us via email at
[email protected], or write to the Chief Executive, Standards Australia International Ltd, GPO Box 5420, Sydney, NSW2001. This Standard was issued in draft form for comment as DR 03522. T h i s i s a f r e e 8 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m . AS 4608—2004 Australian Standard ™ Dispute management systems Originated as AS 4608—1999.Second edition 2004. COPYRIGHT © Standards Australia International All rights are reserved. No part of this work may be reproduced or copied in any form or by anymeans, electronic or mechanical, including photocopying, without the written permission of thepublisher.Published by Standards Australia International LtdGPO Box 5420, Sydney, NSW 2001, Australia ISBN 0 7337 5963 7 T h i s i s a f r e e 8 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m . AS 4608—2004 2 PREFACE This Standard was prepared by the Standards Australia Committee MB-003, DisputeResolution to supersede AS 4608—1999, Guide to the prevention, handling and resolutionof disputes .The objective of this Standard is to provide a framework for the prevention, handling andresolution of disputes. The Standard is not a specification, but rather aims to encompass thebest elements of such systems widely used both in Australia and overseas.The revision incorporates the latest developments in dispute management, and includes anew focus on dispute resolution using risk management techniques. The Standard wasrevised in order to bring it up to date with industry practice, and to provide more detailedguidance on developing dispute management systems.The term ‘informative’ has been used in this Standard to define the application of theappendix to which it applies. An ‘informative’ appendix is only for information andguidance. T h i s i s a f r e e 8 p a g e s a m p l e . A c c e s s t h e f u l l v e r s i o n a t h t t p : / / i n f o s t o r e . s a i g l o b a l . c o m .
