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I-Flow, LLC I-Flow, LLC 20202 Windrow Drive 43 Discovery, Suite 100 Lake Forest, CA 92630 Irvine, CA 92618
800.448.3569 800.448.3569 949.206.2700 DIRECT 949.923.2400 DIRECT 949.206.2600 FAX 949.923.2401 FAX myON-Q.com iflo.com myON-Q.com
01/24/2014 Dear Valued Customer: This letter is to notify you of a change of address for I-Flow’s business offices. Product Complaint returns, our Legal Manufacturer name and address are also impacted by this change which will be effective February 1, 2014. Our manufacturing location and address will not change with this move. In addition to our address change we will be updating our current IFUs (Instructions for Use) and giving them a new look and format following the move. You can expect to see these in shipments of product arriving after February 1, 2014. You can expect the same quality you are accustomed to and there will be no impact to production. You will get the same great level of service with no interruption as we’re optimizing our space to be able to serve you even better. Please see below for the information about the changes and our FAQs. I-Flow Business Office Address Product Returns Legal Manufacturer and Address Change on Product Labels
NEW 43 Discovery, Suite 100 Irvine, CA 92618
CURRENT 20202 Windrow Drive Lake Forest, CA 92630
15440 Laguna Canyon, Suite 130 Irvine, CA 92618 Kimberly-Clark 1400 Holcomb Bridge Road Roswell, GA 30076
20202 Windrow Drive Lake Forest, CA 92630 I-Flow, LLC 20202 Windrow Drive Lake Forest, CA 92630
How will this change impact where product returns/ complaints? All complaints will be received using the following contact information. Please note the direct number for Complaints has been changed: �
Email:
[email protected]
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Phone: 1-800-448-3569, ext. 2366 or 949-923-2366 and
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Fax: (920) 225-4221
What is the reason for the Legal Manufacturer Name and Address Change to the label? The legal manufacturer name and address will change on all product labels. Kimberly-Clark is the parent company of I-Flow, LLC.
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I-Flow, LLC I-Flow, LLC 20202 Windrow Drive 43 Discovery, Suite 100 Lake Forest, CA 92630 Irvine, CA 92618
800.448.3569 800.448.3569 949.206.2700 DIRECT 949.923.2400 DIRECT 949.206.2600 FAX 949.923.2401 FAX myON-Q.com iflo.com myON-Q.com
For Additional Information IMPORTANT: Our phone and fax numbers will be changing, but our toll-free number remains unchanged. Please see below:
Main Phone
Current Number 949-206-2700
New Number 949-923-2400
Main Fax
949-206-2600
949-923-2401
Sales Fax
949-206-2663
949-923-2333
I-Flow Customer Service 1-800-448-3569 (number unchanged) (8:00am – 5:00pm Pacific Standard Time)
Thank you for your assistance,
Shelly Harris Regulatory Affairs Manager I-Flow, LLC, a Kimberly-Clark Health Care Company
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