Transcript
Overview of the industry Outsourcing is one of the fastest growing industry on the world platform. It mainly involves transfer of components or large segments of the companies' internal production processes, businesses, infrastructure, infrastr ucture, etc. to the external extern al service providers. It can c an cover a wide range of components depending upon the core competency and the requirements of the outsourcer. It may be broadly classified into information technology (IT, human resource, customer service, engineering, !nowledge services, legal, "#$ outsourcing, etc. Owing to its advantageous factors li!e presence of one of the world%best intellectual and internet resources, lower cost structure, multi%lingual capabilities, capabilities, etc., India has emerged as the &st century's software software powerhouse, offering many advantages as a global sourcing hub, especially for IT enabled ervices (IT) and *usiness +rocess Outsourcing (*+O. The main motive behind outsourcing has been that it allows a company to invest more time, money and human resources in core active items without losing quality and name. all centres have also mushroomed in India serving various foreign airlines and ban!s. -urther, economic success of the *+O industry has ta!en many firms to their advanced !nowledge !nowledge wor! to off shore destinations. nowledge +rocessing +rocessing Outsourcing (+O is one step extension of *+O and can be defined as high added value processes chain where the achie achievem vement ent of ob/ec ob/ectiv tives es is highl highly y depend dependent ent on the s!ills s!ills,, dom domain ain !no !nowl wled edge ge and experience of the people carrying out the activity. The +O typically involves a component of *+O, "esearch +rocess Outsourcing ("+O and 0nalysis +roves Outsourcing (0+O. 1nited tates (1 and 1nited ingdom (1 are the !ey mar!ets for Indian IT%+O exports. 0s a result, India continues to dominate global outsourcing mar!et with mar!et si2e estimated to be worth about 34& billion. *an!ing and financial services services contribute nearly 56 percent to India's outsourcing industry. *ut, outsourcing industry has been facing many challenges, li!e, cut%throat competition, severe shortages of trained and s!illed manpower, more investment needed in +O infrastructure, infrastructure, need of higher level of control, maintenance maintenance of higher quality standards, etc. *esides, there are several problems faced by *+O employees which affects their health and lifestyle, namely, wor!ing in night shifts, problem of sexual harassment at wor!place, etc. In case of offshore outsourcing, cultural mismatch or language barriers can pose a big ris!. 0t the entral level, the $epartment of )lectronics and Information Technology, under the 7inistry of ommunications ommunications and Information Information Technology Technology,, is the main authority responsible for the overall development of outsourcing in India. 0ccordingly, separate $epartments of Information Technology have been set up in the tates8 1nion Territories. *oth entral and tate 9overnments as well as private sector8 7:s have been ma!ing continuous efforts to develop this industry on a sustainable basis. *ut, they still need to develop the adequate talent base, provide technical !nowledge and design appropriate training programmes for *+O employees, incorporate proper health care policies as well as implement safety measures, especially for women.
Challenges and Future Prospects India has become one of the most sought after destination for the companies wanting to outsource their business, !nowledge, research, legal and related high%end processes. This not
only boosts exports, increases national income and creates greater employment avenues, but also increases tax revenues, caters to the growth of other related industries li!e infrastructure, catering, etc. The companies involved in outsourcing activities tends to earn huge profits out of this and thus, are in a position to offer their employees the good and competitive pay pac!ages, along with many man y attractive employee benefits. ben efits. India has already made remar!able achievements in the field of *usiness +rocess Outsourcing (*+O, with high export revenues. The Indian IT%*+O sector has been able to built a strong reputation reputa tion for its high standards stand ards of service quality qualit y and information security, secu rity, which has been ac!nowledged worldwide and also helped to enhance buyer's confidence. The industry is continuing this trend by combining provider and industry%level initiatives as well as by generating greater awareness and facilitating wider adoption of standards and best practices. It is moving to provide p rovide high%value services to its clients rather rath er than /ust minimi2ing8 saving costs. The success of off%shoring *+O sector in India has led to the emergence of nowledge +rocess Outsourcing (+O sector in India, which deals with off%shoring of !nowledge intensive business processes requiring speciali2ed domain%based expertise. India is well endowed with large pool of s!illed manpower, li!e, chartered accountants, doctors, 7*0s, lawyers, research analysts, etc., which would help to add value to the global +O business and its high%end processes li!e valuation research, investment research, patent filing, legal and insurance claims processing, online teaching, media content supply, etc. This advantage, along with multi%lingual capabilities and advantages of lower costs, can help the country to emerge as a front%runner in +O on the global platform. 0s per :asscom estimates, the +O industry is expected to grow by 54 per cent by &66. Out of the 3; billion which the +O industry is li!ely to assume by &66, around 3& billion would be outsourced from India. *ut, to be able to run stable outsourcing company (mainly *+O, one needs to overcome the challenges coming in its way. ome of these include< outsourcing is largely fragmented industry= there is more preference for young employees with good command over )nglish and other foreign languages= facing cut%throat competition as well as severe shortages of trained and s!illed manpower= non%existence of social security laws needed for chec!ing the bac!ground of employees emplo yees wor!ing in *+Os and call centres= centres = at times, more focus on unproductive and non%core activities8 areas= etc. -urther, since +O involves providing of domain%based processes and business expertise rather than only process expertise. This requires advanced analytical, interpretation and technical s!ills in the wor!ers. 0s a result, it is right to say that outsourcing of !nowledge processes tends to face more challenges than *+O. ome of these can be listed as< more investment needed in +O infrastructure, lac! of highly%s!illed and trained wor!force, need of higher level of control, confidentiality and enhanced ris! management, maintenance of higher quality standards, etc. *esides, there are several problems faced by *+O employees which not only affects their health and lifestyle, but also leads to decline in total output of the firm. ome of the prominent ones are<%
>or!ing in night shifts as clients are mainly 1 and 1 based and there are differences in geographical and time 2ones of India and abroad. Thus, in order to meet cut%throat competition, the *+O employees have to wor! in night shifts. *ut, due to
lac! of normal sleep, their physical and mental health gets affected in the long run.
+roblem of sexual harassment at wor!place, which leads to stress.
ome of them gets addicted to drugs and8 or gets serious diseases, etc.
?owever, according to report by 9lobalourcing:ow, the 9lobal nowledge +rocess Outsourcing industry (+O is expected to reach 1$ @ billion by &66, of which 1$ & billion would be outsourced to India. In addition, the Indian +O sector is also expected to employ more than &46,666 +O professionals by &66. -urther, a report by )valueserve predicts that India will capture more than @6 percent of the +O sector by &66. This shows that although outsourcing industry is having a bright future in India, there is still need to address many issues and challenges which restricts the healthy development of this industry. )fforts should be made to give appropriate training to employees of this industry as well as to develop a sound and healthy environment which do not have much detrimental effect on lifestyle of employees.
CompanyOv er v i ew Genpac ti sagl obal l eaderi nt r ans f or mi ngandr unn i ngbus i n es spr oc es s esandoper at i ons , i nc l udi ngt hos et hatar ec omp l e xandi ndus t r y s pec i fi c .Genpac ts t andsf orGener at i ngI mpact — v i s i bl ei nt i ght erc os tmanagementaswel l asbe t t ermanagementofr i s k ,r egul at i ons ,andgr o wt h f orhundr edsofl ongt er mc l i ent si n cl udi ngmor et han100oft heFor t uneGl obal 500–a ndof t hos e,o ver10oft het op25.Ourappr oac hi sdi s t i nc t i v e:t hr oughanunbi as ed,agi l ec ombi nat i on ofs mar t e rp r oc es ss c i enc e,t ar ge t edt ec hnol ogyandadv anc edanal y t i c s ,wehel pourc l i ent s bec omemor ec ompet i t i v eb ymak i ngt hei rent er pr i s esmor ei nt el l i gent :adapt i v e,i nno vat i v e, gl obal l yeffec t i v e,andc onnec t edt ot hei rownc l i ent s . Genpac tbeg ani n1997asabus i n es sun i twi t h i nGe ner al El ec t r i c .Thi sher i t agehascon t r i but ed t oourdeepunder st andi ngofpr ocess.AsGEmadeLeanandSi xSi gmaper vasi ve,Genpact appl i edt hi ssamei ndus t r i al engi neer i nget host obus i nes spr oc es s esoper at i onsf ort hefi r s tt i me. Bui l twi t hs i ngl emi ndedpas si onf orpr oc es ssc i enc eandoper at i onal e xc el l enc e,Genpac t ’ s SM Sma r tEn t e r p r i s ePr o c es s e s( SEP )me t h od ol o gyf o c us e do nb us i n es si mp ac twh i l e s af eguar di ngc os t sandl i mi t i ngi ni t i al i nv es t ment–i gni t i ngt hegl obal Bus i nes sPr oc es s Ou t s o ur c i n g( BPO)s e r v i c e si n du s t r y . I nJ a nu ar y20 05 ,Ge np ac tb ec a mea ni n de pe nd en t c o mp an y ,b r i n gi n go urp r o c es se x pe r t i s ea ndu ni q ueDNAi nLeanSi xSi gma t ogl obal c l i ent s .I n Au gu s t2 00 7webe c ameap ub l i c l y t r a de dc o mp an y , ( NYSE:G)g r o wi n gr a pi d l yf r o m3 2, 0 00 e mp l o y e esa ndar e v e nu eo fUS$ 82 3mi l l i o n,t o62 , 0 00 +e mp l o y e esa ndr e v e nu eso fa l mo s t US$ 2b i l l i o n( 2 01 2) .Ba i nCa pi t al b ec ameGe np ac t ’ sl a r g es ts ha r e ho l de ri nNo v emb er2 01 2wi t h t hes t r at egi cobj ec t i v et ogr o wt hec ompan yf ur t her . Genpac thasac c umul at eds i gni fi c ante xper t i s eo v ert hepas t16y ear sofs pec i al i z edwor kwi t h hundr edsofent er pr i s es .Wer emai nl o yalt oourher i t ageofoper at i onal e xc el l enc easan ext ens i onofourc l i ent s ’bus i nes s–r eflec t edbyt hebes tc l i ents at i s f ac t i ons cor esi nt hei ndus t r y . Ou re x pe r i e nc edma na geme ntt e am d r i v e sc l i e ntp ar t ne r s hi p sper s on al l ya ndma nag esg l o ba l oper at i onsi n24c ount r i esar oundt hewor l d,wi t hmai noffic esi nNewYor kCi t ywher ekey e x ec ut i v esandc or por at ef unc t i onsar ebas ed.
. ?ierarchy 8 Organisational tructure There are 5bands hierarchy
CAIRMAN
VICE PRESIDETN
ASSITANT.VICE PRESIDENT
SENIOR MANAGER
ASSITANT MANAGER
MT(MANAGEMENT TRAINEE)
PD(PROCESS DEVELOPER )
PA (PROCESS ASSOCIATE)
Pr!d"c#s and ser$ices Services We are a leading service provider for the Services which includes services like Pricing Analytics Services & Predictive Scoring Services since 2010
Pricing Analytics Services Genpact has strong expertise in Pricing Analytics across consuer and industrial !usinesses" #he Pricing tea consists of analysts with advanced degrees in Statistics$ %perations esearch$ 'usiness (anageent"
Predictive Scoring Services Genpact)s Predictive Scoring solutions help !usinesses ake infored$ data*driven decisions a!out their operations" We have over 200 Predictive Scoring experts$ ost with advanced degrees in Statistics$ (atheatics and +conoetrics" 'esides scorecard developent$ we provide upstrea and downstrea services$ fro data planning and scorecard validation$ to ipleentation$ and perforance tracking
Simulations Services With increasing glo!ali,ation of trade and services$ a typical id*to*large si,e organi,ation works with ultiple suppliers$ anufacturers$ distri!utors$ retailers and custoers all over the world" Analy,ing activity within and !etween each of these highly interdependent supply chain links is an incredi!ly coplex undertaking
Credit Risk Solutions Genpact provides integrated -redit isk solutions that sealessly !lend advisory$ process redesign and analytical skills with enterprise*wide risk anageent capa!ilities to reduce the costs of regulatory reporting and copliance
Market Risk Solutions With its focus on end*to*end solution ipleentation$ Genpact can provide all re.uired (arket isk (anageent eleents including services such as /a Assessent$ Scenario Analysis$ Potential uture +xposure and #rading Support$ (odel 'ack #esting$ Stress #esting$ -orrelation Analysis and /olatility -orrection" (oreover$ our coponent*packaged services provide !est*in* class .uality at a lower cost"
Operational Risk Solutions Genpacts +nterprise %perational isk (anageent solutions are !ased on years of process excellence" #hey include specific operational process reviews$ isk -ontrol +valuation and Self Assessents$ -redit and -ollateral (anageent$ ata 3ntegrity$ Analysis and /alidation$ 'usiness -ontinuity Planning$ -apital Assessent and isk (itigation and raud isk Assessent services
Credit Decisioning & Monitoring Services Genpact)s -&( analysts help !anks and financial 3nstitutions anage coercial and consuer credit portfolio risk" #he tea speciali,es in de!t and e.uity portfolios and has experience working with leading ainfrae platfors$ various consuer4coercial credit !ureaus and world*class tools 5SAS$ 6nowledge*Seeker$ (odel'uilder$ 7nica$ (oody)s isk Analyst$ 8yperion Strategic inance$ -apital 39$ e*A($ +*-redit$ %ne Source$ &'$ S&P$ euters$ 'loo!erg etc:" 3t provides solutions for all loan si,es
Collections Process Re-ngineering Services isciplined analysis of collection data and su!se.uent application of !est practices can vastly iprove process effectiveness and cash flow" 'ut !efore these steps can !e taken$ soething else ust happen" #he key to any successful reengineering of collections$ Genpact !elieves$ is the strong involveent of those who run the process day*to*day
Order Ful!illment Re ngineering Services A !roken or poorly anaged fulfillent process strea translates into a slower closing of !usiness$ and ultiately$ uch weaker positive cash flows" #hat is why we focus on understanding where order*accuracy or tieliness is !eing coproised" 'y fixing$ eliinating$ or reworking process steps and procedural protocols that lead to inaccuracy and delay$ we help increase your deliveries$ invoices and collections" eveloping a syste where all defects are visi!le and process !reaks repaired end*to*end is iportant" 8owever$ experience has taught us to pay particular attention to ;upstrea; process issues" #his is where early order*entry errors and delays can slow or halt process flow outright$ often very uch adversely ipacting downstrea process perforance
Procure-to-pay Re ngineering Services 8aving anaged over <0 Accounts Paya!le processes for ore than a do,en ortune =00 copanies$ we understand the underlying inter*linkages in Procure*to*Pay processes" We leverage that deep and !road foundational understanding*along with the insights fro 12 different +P platfors and 10 different workflow systes*to deliver unparalleled insight and solutions" %ur P2P process*iproveent experts focus on strealining process with ;capital light; solution design and flawless execution" Wherever possi!le$ we !elieve in sweating existing 3# systes further rather than investing in new tools4technology" 'ut when a new or well*renovated platfor
is clearly called for$ we are ready to help design disciplined processes and well*crafted policy structures that will !e easy to follow and prove indispensa!le"
Contract Management Application Re ngineering Services (anaging ultiple contract types with varied spend can !e tie and cost*intensive" With growth$ and an increase in suppliers$ the need to ensure contract copliance*fro creation of agreeents$ to re.uisitioning and P% creation$ through to invoicing and payents*grows further" #he fre.uency with which o!ligations ust !e actively onitored and anaged 5onthly$ .uarterly$ annually$ etc: is yet another coplicating varia!le" #o address the challenge$ Genpacts process*iproveent experts are using >ean Six Siga expertise to help copanies set up the right copliance etrics to inii,e contract leakage and risk exposure" We focus on anaging contracts through a siplified yet effective process and !y leveraging tools4technologies
Order-"o-Cash Application Re ngineering Services 'ecause the order*to*cash process strea is long and coplex and coprises ultiple functional disciplines 5fro !ooking an order with a custoer$ to a sales representative entering it$ to physical or digital fulfillent$ to distri!ution$ invoicing and collections:$ the Genpact eengineering tea has ade it one of its ost significant areas of expertise" 7sing our extensive %2- experience$ we have worked closely over the years with various anufacturing and service*sector copanies to optii,e their working capital" We have helped increase their cash flow !y ?1=0*illion*plus and identify ?10 illion in revenue leakage" %ur coprehensive understanding of >ean Six Siga ethodology ena!les us to plug leaks ipercepti!le to ost and pressure working capital !ack into an uptrend
Ac#uisition & Sales Services Successful custoer ac.uisition and sales !egins with the right ix of people$ analytics$ and process anageent skills" At Genpact$ this has !een our core focus for ore than 10 years" With our deep industry experience as a glo!al provider of !usiness process anageent and analytic solutions$ we help identify new custoers$ assess risks$ and ultiately create a strategy for coprehensive results with services that include custoer ac.uisition strategy$ lead generation$ sales force effectiveness$ capaign execution$ arket*ix odeling and sophisticated pricing odels"
"raining & Communications Support Services %ur focus is on readying eployees to handle new work practices and processes$ to educate the on the reasons for change$ and$ in doing so$ to !uild a solid !ase of organi,ation*wide support" #he larger goal is to ensure effective outcoes !y facilitating consistency and continuity in the ipleentation of changes
$ork!orce Analytics Services Genpact uses Workforce Analytics to give 8 leaders !etter insights for aking the right decisions" %ur suite of offerings encopasses 8 3nforation Services$ ata (odeling$ Survey
Analytics$ and Planning & orecasting" 3nforation Services consolidates client data through client legacy systes or !y !uilding new platfors to ensure sealess data reporting capa!ilities" ata (odeling works with client data sets$ evaluating the for the ideal odel to operate in various 8 work streas" Survey Analytics assists clients in designing the ideal survey echanis and evaluation of the results with recoendations" Planning & orecasting assists in !uilding forecasting odels for !etter planning and enhanced productivity"
%ogistics & Ful!illment Services Genpacts >ogistics and ulfillent services supports shippers and >ogistics Service Providers 5>SPs: to drive efficient transportation solutions with on tie shipent 5pickup and delivery: and there!y help reduce freight costs" Genpact has created a Shared Services odel that ena!les lower costs and increased process efficiency in logistics supply chains" #his integrated odel provides an end*to*end view to a copany)s logistics planning and execution functions"
%ogistics Analytic Services Genpact has experienced analysts whose ission is to help logistics service providers and shippers unlock value fro their custoers) supply chain" %ur focus is on driving reduction in cost4ile$ on*tie pickup and delivery and reali,ing higher asset utili,ation" We have conceptuali,ed and executed analytics pro@ects across the entire >ogistics /alue -hain$ everything fro -arrier Sourcing$ and etwork esign and %ptii,ation$ to leet Si,ing$ >oad Planning$ etwork /isi!ility$ and reight Payent
Sourcing & Procurement Services Genpact provides end*to*end Source to Pay 5S2P: services for !oth direct and indirect aterials" #hese services ena!le enterprises to extract axiu value fro their source*to*pay processes and deliver !est*in*class perforance for key !usiness outcoes such as reduced total cost of ownership 5#-%:$ higher savings on spend$ optii,ed working capital and higher availa!ility of aterials and services" S( Genpact eploys its uni.ue ethodology of Smart nterprise Processes SP ' to ipleent !est*in*class practices across sourcing and procureent organi,ations" #his ethodology is supported !y Six Siga !ased reengineering$ doain expertise$ superior solution design and execution"
Strategic Sourcing Services Genpact provides a one*stop shop for Sourcing in the areas of decision support$ perforance analysis and key perforance indicator anageent" %ur sourcing expertise and analytical solutions help clients reduce their total cost of ownership$ itigate supply risk and iprove supply perforance
Financial Research & Modeling Services Genpact)s analysts help clients ake strategic decisions in !oth e.uity and fixed*incoe arkets" We use deep financial research and odeling expertise$ our .ualifications in inance$
+conoics and isk$ and superior knowledge in .uantitative techni.ues to help with new investents$ ac.uisitions and divestitures"
Forecasting Services 3n today)s fluid !usiness environent$ anagers need the ost relia!le prognostic inforation a!out eergent trends$ and they need it early enough to provide aple tie to prepare and react" %ur clients rely on us not only to show how what*if scenarios ight play out$ !ut also to handicap how likely they are to occur
Customer %oyalty Services Genpact has extensive experience in setting up loyalty research progras for clients that include !oth !usiness*to*!usiness 5'2': and !usiness*to*consuer 5'2-: custoer loyalty studies" %ur experience has taught us that '2' custoer relationships are at least as aena!le to proactive loyalty anageent as '2- ones
Financial Planning & Analysis Services -opanies re.uire an accurate and coplete analysis of their !usiness to plan and execute strategies that help the scale new perforance peaks" Genpacts P&A professionals provide that help" %ur services include evenue4Profita!ility Analysis$ -ost Analysis and Asset Analysis" Genpacts expertise and wealth of analytical knowledge gained across various industries help us provide eaningful analysis to copleent each custoers !usiness !udgeting and review decisions" We also have the a!ility to provide key inputs to independently anaged sections of the !udget"
Core (R Services Genpact)s -ore 8 Services address core aspects of Workforce Adinistration$ Payroll functions$ and 'enefits Adinistration" Workforce Adinistration covers all aspects of the eployee lifecycle within an organi,ation$ fro hiring to exit" We also provide technology solutions for data anageent" #hese include the !uilding of eployee4anager self*service and reporting capa!ilities" Payroll functions include all aspects of payroll such as pay data anageent$ tie and attendance$ processing and accounting$ and statutory reporting"
Direct Marketing Services Genpact)s analysts have any years of experience anaging the end*to*end processes of irect (arketing" #his tea has developed and executed capaigns across custoer life cycle stages$ fro ac.uisition to retention$ and across channels such as direct ail$ eail and telearketing" %ur tea has the experience of working on leading ainfrae platfors$ various credit !ureaus and other data vendors$ and world*class tools such as SAS$ 6nowledge Seeker$ (odel 'uilder and 7nica"
"echnology )ntegration Services Genpact)s #echnology 3ntegration services targets providing solutions for niche custoer re.uireents that copleent functionality provided !y +nterprise Applications" We stitch together point solutions$ custo solutions$ legacy systes and enterprise applications to give an end*to*end !usiness anageent platfor
"reasury & "a* Services Genpact has esta!lished relationships with over B00 !anks in the Aericas$ +urope$ (iddle +ast$ Australia$ and Asia*Pacific regions$ and developed failiarity with foreign exchange regulations in B= countries" #his has ena!led Genpact to handle treasury transaction volues valued at over ?12 !illion and support over <$000 accounting and reconciliation transactions each day"
Marketing & Communications Services %ur (ar-o content solutions address the challenges of todays glo!al !usiness environent" #hey are designed with changing copetitive conditions and consuer !ehavior in ind and recogni,e the shift in focus to eerging arkets" #hey take into account the growing need for spend reduction and %3 optii,ation$ not to ention the iportance of speed*to*arket" Always$ the focus is on driving cost*effective growth through the consolidation and transforation of (ar-o activity
)" )n!rastructure Management Services Genpact helps clients gain value fro reote infrastructure anageent 53(: engageents through its 3(nexgenS(approach" 'y providing 2B4C 3( services$ we help organi,ations around the world stay copetitive !y reducing costs and downtie" Genpact ena!les growth and productivity$ increases service levels for end custoers$ and iproves client productivity through the proactive anageent of their 3# 3nfrastructure" We provide integrated !usiness solutions for onitoring$ anaging$ and securing critical networks$ servers$ data!ases$ and applications across a wide range of technology platfors" Genpact)s 3( services act as a single source and cater to a wide range of 3# 3nfrastructure needs$ delivering tangi!le and continuous !usiness ipact Glo!al presence
Gen%ac# has !$er 5&' e*%+!yees' has !%era#i!ns in ,- c!"n#ries' and s"%%!r#s !$er 5 +an/"a/es. In India GENPACT has a re*ar0ab+e %resence in yderabad' 1an/a+!re' De+hi' G"r/a!n' 2!+0a#a and 3ai%"r. A 4e acc!+ades6 Gen%ac# has been ran0ed 7, in NASSCOM8s T!% ,5 1PO e9%!r#ers in India 4!r #he +as# 5 years.
Mar0e# share : #"rn !$er : +ositioning of your ompany in the
Industry pace The company has the turn over of around ? 2"1 !illion 5201<:" Since the copany is getting a huge response fro the custoers the copany has a arket share of B0D*B=D in the arket #he copany covers the a@or chunks of the arket after the tcs #he copany has the good position in the respective industry" 3ts always a very tough copetition !etween #-S$3'( and genpact for the top spot
(a@or players in the industry Genpact Ltd faces competition from: 1. ACN : Accenture Ltd : $22.7B 2. SOMLY : Secom Ltd : $.!B ". SGSOY : S#s Sa : $.B
%. &'(GY : &)perian (*c : $7.7B . +,M : +ron Mountain +nc : $.B -. ACS : Affi*iated Computer Serices +nc : $%."B 7. B/0SY : Bidest Group Ltd : $".!B !. ,S : ,S Corp : $".!B . CAS : Cintas Corporation : $".!B 13. ACM : Aecom ec4no*o#5 Corp : $".2B 11 CS. 12 +BM.
recent 7ergers # 0cquisitions # -uture +lans of expansion
Genpact to spend ?B= illion on strategic investents in 201B Genpact will spend ?B= illion this year on strategic investents and client*facing teas to add capa!ilities to help accelerate long*ter growth of the 7S*!ased outsourcing services a@or" uring the Eanuary*(arch 201B period$ Genpacts capital expenditure stood at a!out 2"2 per cent of the .uarters revenues 5?=2F"2 illion:
+enpact , net up ./0 per cent at 123/4 million 'P% a@or Genpact today posted F"< per cent @up in net profit at ? =0" illion for the first .uarter ended (arch <1$ 201B" #he copanys net profit had stood at ? B"C illion in the Eanuary*(arch .uarter of 201<$ Genpact said in a stateent" evenues during the reported .uarter stood at ? =2F"2 illion$ up B"F per cent fro ? =0<"F illion in 91 of 201<$ it added"
Genpact bags Unitech Wire deal 'ack*office services provider Genpact on riday said it has !agged a five*year contract fro teleco operator 7nitech Wireless to provide ultiple custoer service solutions to the latter" #he 'P% fir$ however$ did not disclose the si,e of the contract" 7nder the five*year contract$ Genpact will deploy custoer service solutions for 7nitech Wireless in orth 3ndia through its operation centre in Eaipur
Genpact to buy MoneyLine Genpact$ 3ndias leading 'P% services and technology solutions fir$ has decided to !uy 7S*!ased (oney*>ine >ending Services$ a specialised provider of end*to*end ortgage services" #he copanies did not disclose the deal si,e$ !ut an industry official said usually 7S firs in the sector were !eing valued at less than revenue$ at ties @ust a!out half that si,e" (oney>ine revenues are in the region of ?20 illion$ and that could put the deal si,e at ?10*20 illion
Genpact acquires US-based Symphony 3ndias largest !ack*office fir Genpact on Wednesday announced the ac.uisition of 7S*!ased analytics and data anageent services provider Syphony (arketing Solutions 5S(S:$ for an undisclosed aount" Apart fro expertise in data integration$ odelling and consulting$ the ac.uisition will see transfer of 1$200 S(S eployees spread across centres in 3ndia and the 7S to Genpacts payrolls
BPO major Genpact to repurchase shares orth !"## mn a@or Genpact will repurchase its coon shares worth up to ?<00 illion 5a!out s 1$Feverage our differentiating skills and copetencies Kesign and ipleent sustaina!le and scala!le solutions We focus on socially-relevant areas that copleent our !usiness odel and skills4copetencies and systeatically apply our distinctive strengths to axii,e social and environental value" #owards this goal$ we have designed a nu!er of glo!al platfors and progras to ake giving a way of life at Genpact and epower us to !uild stronger counities$ where we live and work" While giving has always !een a way of life at Genpact$ we forally appointed a +lo7al CSR %eader in 200C" We have !een successfully a!le to deliver +lo7al 8usiness )mpact and %ocal Community )mpact $ with 249333: employees applying their uni#ue skills to serve others/
+enpact ;olunteers L+ployee /olunteering) was designed to o!ili,e counity service and unleash the potential of our eployees" %ur ission is to encourage skill*!ased volunteering i"e" <"each a man to !ish versus simply giving a man a !ish< and strive for long*ter partnerships that deliver sustaina!le ipact" We !elieve our /olunteer !ase is the single ost iportant asset we have which far outshines any aount of financial resources we can spend on society" 3n 2010 we also instituted a guideline which allows for an eployee to take a iniu of < hours per onth fro work to devote to a social cause he or she is passionate a!out" We have partnered with credi!le non*profit organi,ations to support causes which are deterined !y the eployees) preferences and skills" While +urope runs a nu!er of +nvironent*related volunteering progras$ 7S volunteers for a nu!er of 7nited WayMrelated causes like 'reast -ancer and A3S" (ost of the sites on the east of the glo!e work priarily on +ducation*related causes" %ne such progra is the Eunior Achieveent progra which opens up the possi!ilities of career options for underprivileged students and engages volunteers throughout 3ndia" -hina also helps schools aintain their preises and teach (atheatics and +nglish to the children" We have an +xecutive -hapion and tea of -ounity -hapions at each of our sites to cataly,e this initiative and design effective counity outreach progras$ supporting a wide range of causes and non*profit organi,ations" 3n 2011 we saw 2$ork !rom (ome? initiative to ensure woen have ; the flexi!ility to strike a !etter work M life !alance KPermitting e*tended maternity leave and sa77atical $ when re.uired ; KActively =orking to=ards opening creche@day-care centers in all our ; large sites KProviding need-7ased mentoring programs for woen in leadership ; roles KOrganiing specialied gender sensitivity trainings ; Kn!orcing policies against se*ual harassment ; KPromoting specialied hiring agreements with our anpower ; consultants$ wherein consultants hiring woen eployees in leadership positions get a higher sourcing fee
R %rac#ise +enpact?s Fair mployment Practices & Right o! Collective 8argaining Genpact is coitted to air +ployent Practices" An essential cornerstone of these practices is the re.uireent that all eployent decisions !e ade on erit" $ Genpact is coitted to o!serving all applica!le la!or and eployent laws wherever it operates" #hat includes o!serving those laws that pertain to privacy$ the prohi!ition of forced$ copulsory and child la!or$ and those laws that pertain to the eliination of any iproper eployent discriination" Genpact recogni,es that eployees have freedo of association$ and follows the eployent laws of all countries in which it does !usiness" 3n any countries$ local law guarantees collective !argaining" 3n ost of the countries however Genpact is not a union !ased environent" 3rrespective of the country$ we o!serve the following glo!allyN ; KGenpact does not tolerate epotis or adverse !ias K(erit$ .ualifications 5for exaple$ education$ experience$ or skill sets: and other @o!* ;
related criteria are the sole !asis for all eployent related decisions affecting eployees and applicants" o allowances are given to any discriinatory practices regardless of what cultural practices ay persist in the wider society ; KGenpact)s goal is to aintain a congenial and productive working environent conducive for all Discrimination Genpact)s air +ployent Practices re.uire that all eployent related decisions !e !ased on erit" Genpact prohi!its !asing any eployent decisions on race$ color$
religion$ sex$ caste$ sexual orientation$ national or regional origin$ or any other characteristic protected !y law" or exaple$ it would violate Genpact policy to deny soeone a prootion !ecause of age$ or to avoid sharing iportant work*related inforation with a co*worker !ecause of religion" Genpacts Policy is to use erit$ .ualifications and other @o!*related and 8 sanctioned criteria as the sole !asis for all eployent*related decisions" +ender Diversity
8aving an environent in which air +ployent Practices are ipleented and executed helps Genpact copete for$ attract and retain a high .uality$ increasingly diverse workforce$ and there!y continue to !e the eployer of choice" Genpact will continue to ake efforts in good faith to recruit and retain diversified pools of applicants and eployees" (arassment 7y "hird Parties
Where harassent occurs as a result of an act or oission !y any third party or outsider$ Genpact will take all steps that are reasona!le and appropriate to prevent the harassent fro continuing" mployee Personal )n!ormation
Genpact respects eployee privacy with respect to personal inforation or counication stored on official systes$ with the proviso that Genpact ay access such any files4inforation for !usiness reasons$ for exaple in the course of perforing aintenance$ when investigating a pro!le or concern or in response to a legal re.uest for such inforation" 3n addition$ Genpact gives its eployees notice that it 5ay onitor$ investigate$ copy and inspect files4inforation 5personal or otherwise: as re.uired to protect its !usiness interest$ such as to protect intellectual property$ for avoidance of !usiness risk$ to safeguard trade secrets including client inforation$ security issues$ investigation or prevention of crie and ensuring integrity of inforation systes and copliance with Genpact Policies" urther$ inforation found on Genpact coputer systes will !e disclosed to third parties if re.uired !y law"
Forced %a7our As a part of air +ployent Policy$ Genpact strictly prohi!its eployent of all fors of forced$ copulsory and child la!our either directly or through contractors" Genpact endeavors to ensure that age criteria as per law are et not only !y the copany$ !ut also !y the contractors we hire" Actions "aken6 K+very eployee as a andatory copany policy has to undergo !ackground check to ; ensure date of !irth proof is verified" Kor vendor eployees$ date of !irth proof taken and audited in areas of high ri sk$ ; Kuring the construction stage of new !uildings where potential risk of child la!our can ; exist$ we have a special tea of pro@ect and safety coittee who audits and ensures no for of forced$ copulsory or child la!our practices occur"
K/endors are regularly audited and vendor eployees are spoken to o!tain assurance ;
that conditions of policy to itigate all fors of copulsory and forced la!our including child la!our are !anned in the organi,ation" KGenpact has ,ero tolerance of violations of its !asic integrity policy which outlines all ;
fors of copliance towards huan rights$ corruption copulsory and forced la!our including child la!our"
