Management Trainee Report.ppt

Transcript

1. GEORGE KIHARA KARANJA 2014 MANAGEMENT TRAINEE REPORT: PARTS DEPARTMENT 2. Introduction  The Management Trainee rotational program took 4 months.  4 branches were covered  There's an interrelationship between parts and service departments. 3. Training process  The training covered all the sub departments under the parts department 1. Warehouse The 5s of Japanese housekeeping  Sort  Set in order  Sustain  Shine  Standardize 4. Areas covered 2. Front desk 3.Ordering process 4. Workshop counter 5. Service department 5. Areas of improvement 1. Customer relationship management  Responding to customer demands in due time  CSI forms 2. Corporate social responsibility  The management can use this to get more dedicated employees through their involvement.  Initiating more CSR programs 6. 3. Marketing  Alternative forms of marketing Social media marketing  Use of stickers 7. 4. Cost of ownership  Costs inquired to own a car  Ensuring that the car is kept in the best condition  Better re- sale value 8. 5. Training on new units • Training on new vehicles • Share information regarding new vehicles 6. Ordering process Ordering procedures involved Different types of ordering 9. 7. Internal employee forum  A platform to share and exchange ideas  All ideas under one roof 10. 8. Benchmarking and new ideas  What are your competitors doing right?  Gauging yourself against your competitors 11. 9. Scholarships  Simba Corporation should consider offering scholarships to its employees 12. THE END