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TM Forum Frameworx 12.5 TM Forum Frameworx 12.5 Release As service providers around the globe face increasing competition, they are looking for ways to streamline their businesses, maintainmargins, and reduce time-to-market for scalable digital services. Now more than ever, they are using TM Forum’s Frameworx suite of best practices and standards as standard blueprint for optimizing business operations to improve efciency and grow revenues. Service providers who use Frameworx simplify their architecture, ease integration efforts, reduce costs and risks and ensure they have a exible and agile platform to enable the rapid design, deployment and monetization of services. In fact, in the recently completed Frame -worx Adoption Survey, 83 percent of all respondents said that Frameworx plays an important role in enabling the deployment of newservices and 66 percent said Frameworx is important for delivering digital services.How Was Frameworx 12.5 Developed?Frameworx 12.5 was worked on by more than 200 people from 118 companies who collaborated on 45 projects to create more than 60new features and deliverables in key operational competency areas such as cyber security, customer experience, revenue management,product lifecycle management and more.What Will Frameworx 12.5 Help You Do?The 12.5 release focuses on four key drivers among TM Forum members and the industry: ã Implement and manage digital services ã Measure business and operational performance ã Reduce risk across the enterprise ã Strengthen IT and operational foundations What Are the New Features? See the ip side of this page for a full features list for Frameworx 12.5. Visit www.tmforum.org/frameworx to learn more about the releaseand download all deliverables.To see how leading service providers have used Frameworx to support their ability to capitalize on today’s market opportunities downloadthe latest case study handbook at www.tmforum.org/casestudyhandbook2013. M a n a g e m e n t B e s t P r a c t i c e s A d o p t i o n B e s t P r a c t i c e s B u s i n e s s P r o c e s s F r a m e w o r k s I n f o r m a t i o n F r a m e w o r k A p p l i c a t i o n F r a m e w o r k Integration Framework Core Frameworks Features Business Process Framework 12.5 Customer Relationship Management ows, ITIL linkages and Supplier/Partner Enhancements Information Framework 12.5 Unied Catalog model, security vulnerability scoring, performance management and Supplier/Partner updates Application Framework 12.5 Users Guide; updates to several “Customer” areas plus Sales and Marketing Integration Framework Focus on model federation Standardized Interfaces Performance and Inventory interfaces, Generic Query and Update capabilities, updates to MTOSI for GPON, a Simple Management API and more Adoption Best Practices Customer Experience Management CEM Guidebook, Maturity Model GB962 CEM Maturity Model GB962 CEM Metrics GB962 B2B Self-Service Technical ReportTR181 Customer Experience Management Index Matrix TR193 Revenue Management Revenue Assurance Solution Suite - New Guidebook on Economics of RA GB941 Series Risk Management for Digital Services ProvidersGB952 Fraud Classication Guide GB954 Fraud Management Implementation Guide GB969 Policy in the Context of Charging and BillingTR182 Cyber Security CyberOps Metrics Patch Management GB965 CyberOps Metrics Mobile Device Management GB966 CyberOps Metrics Human Factors GB968 Product Lifecycle Management Introductory Guide on Product Lifecycle ManagementIG1100 Cloud Concept-to-Market (C2M) Quick Start Pack GB955 Digital Services Multi Cloud Management Multi-Cloud Service Management Overview Pack TR 194, TR 195, TR 196 Multi-Cloud Service Management Business Pack TR 197, IG1102 Multi-Cloud Service Management Developer Pack (includes the new Simple Management API) TR 198 Cloud Infrastructure Management Enterprise-Grade IaaS (VPC) Documentation Suite TR174 Enabling End-to-End Cloud SLA Management TR178 WorkPlace as a Service RequirementsTR192 Management Best Practices Business Metrics Business Metrics Solution Suite UpdatesBM1000 Kxl Inventory TR186 Innovation Management Creating an Innovative OrganizationIG1101 Partnership Management Managing Partnerships Introductory GuideIG1102 Industry Specifc Best Practices Defense Frameworx for DefenseGB970 Situational Awareness Within a Bandwidth Constrained Environment TR187 The following table provides a full list of the features including in the Frameworx 12.5 release. Visit www.tmforum.org/frameworx to access and download the deliverables.
