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Transcom WorldWide interview questions Prepare best answers to Transcom WorldWide interview questions by job interview types: . Transcom WorldWide interview Questions Transcom WorldWide interview Answers Transcom WorldWide interview Tips Transcom WorldWide interview Mistakes . Transcom WorldWide interview questions (Phone interview). - Tell about a time that you had to adapt to a difficult situation. - What are the qualities of a good leader? - What has been your biggest professional disappointment? - When were you most satisfied in your job? - Do you prefer to work in a small, medium or large company? Transcom WorldWide interview questions (about Strengths and Weaknesses) - List five words that describe your character. - Tell me about a time when you successfully handled a situation? - What do you believe are your key strengths? - When was the last time you were in a crises? - What assignment was too difficult for you? Transcom WorldWide interview questions (Behavioral interview). - What have you learned from mistakes on the job? - Give me an example of a high-pressure situation? - How do you decide what gets top priority when scheduling your time? - What kinds of situations do you find most stressful? - Tell me about how you worked effectively under pressure. Show that you are willing to take on the necessary job functions. Say something relevant to the objective line in the resume. Start with the present and tell why you are well qualified for the position. Transcom WorldWide interview questions (Video interview) - Where do you see yourself in five years time? - Give me an example that best describes your organizational skills. - How did you react when faced with constant time pressure? - What negative thing would your last boss say about you? - Situation in which you had to arrive at a compromise. Transcom WorldWide interview questions (Communication skills) - What is a typical career path in this job function? - What do you consider your most significant accomplishment? - Who has impacted you most in your career and how? - Describe a recent unpopular decision you made. - What have you done to support diversity in your unit? Be prepared to discuss in detail and with examples your five or six main attributes. Just speak out about your basic values that you adopt at the workplaces. You may receive very helpful advice from an outsider who, like the interviewers, may tell if you answer properly or not. Transcom WorldWide interview questions (Competency Based job interview). - Tell me about an important goal that you set in the past. - When given an important assignment, how do you approach it? - Did you feel you progressed satisfactorily in your last job? - What was the most complex assignment you have had? - How would you describe the experience of working here? You may receive very helpful advice from an outsider who, like the interviewers, may tell if you answer properly or not. Emphasize benefits to the company. Do not forget to ask for the names of interviewers. And then, remember to give them a polite thank you. Transcom WorldWide interview questions (Situational interview). - What parts of your education do you see as relevant to this position? - Which subjects did you enjoy during your qualifying degree? - What quality of yours or personal trait matters the most in your career? - What attracted you to this company? - What do you think, would you be willing to travel for work? Study the specific job duties of the position desired. Make sure you're well prepared for this Transcom WorldWide interview questions as you won't likely get a second chance to really shine. You may receive very helpful advice from an outsider who, like the interviewers, may tell if you answer properly or not. Transcom WorldWide interview questions (Basic interview). - Example when you went above and beyond the call of duty. - How would you describe your work style? - Do you have any questions for me? - What is more important to you: the money or the work? - Do you know anyone who works with our company? Don't feel too much pressure as you have been asked many strict questions that you are unable to answer well. Find out everything you can about the company, its culture and its goals. Give an example that relates to the type of position applied for. Are you a team player? What position at Transcom WorldWide SA are you interviewing for? Where do you currently work? How many years experience do you have in this career? What's one of the hardest decisions you've ever had to make? How do you keep subordinates informed about information that affects their jobs? Tell me about a time when you had to present complex information. How did you ensure that the other person understood? Tell me about a time when you had to use your verbal communication skills in order to get a point across that was important to you. What exactly did you do at your last position? What are your most significant accomplishments? What is your greatest strength? Why are you the best person for this job? If you could start your last job, or your career, all over again, what would you do differently? Do you have any questions for me? What's your ideal company? What challenges are you looking for in a position? What can you do for us that other candidates can't? you looking for in a position? What applicable attributes do you have? Tell me about yourself? What have you done to improve your knowledge in the last year? Give me examples of ideas you've had and implemented? What's the last book you read? Explain how you would be an asset to this organization. What steps are you taking these days to upgrade your skills or learn new ones? What do you know about this industry? Where would you like to be in your career five years from now? What do co-workers say about you? What is the toughest problem you've had to face? And how did you overcome it? Call Metrics in Call Center This entry was posted by admin Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call metrics for outbound call center operations engaged in sales and telemarketing are as follows: Contacts per hour – pertains to the mean number of clients an agent has contacted for every hour. The higher the average may reflect higher productivity of the agents. Leads Conversion Rate – refers to the percentage rate of sales leads that were actually converted to sales. The higher the percentage rate means the more effective the agent in making sales and the more effective the identification of sales leads. Hourly Sales – is the average amount of sales deals closed by an agent per hour. The higher the hourly sales reflect the more effective is the marketing agent. However, for products or services that are difficult to sell usually involving higher amounts of investment (i.e. pension plan, insurance, the daily sales ratio is alternately used. Accuracy – refers to the ac curacy or correctness of the company’s forecasts as to the number of contacts per hour, lead conversion and hourly or daily sales. The lesser the variance between the forecasts and actual data, the more accurate are the forecasts. The Call metrics for inbound call center operations engaged customer service and other support services. Calls per hour – refers to the average number of calls the agent is able to attend to per hour. This can measure the productivity of a call center agent. One and Done Calls – refers to the number of calls an agent successfully resolved within the first phone call. The higher the number, the more efficient is the call center agent because transfers and escalations are minimized in turn decrease costs and increase the client experience. Corollary to which, a low number reflect agent deficiency which may entail identifying which training the agent must require. Handle Time – pertains to the average time an agent handles a call from a client including the administrative work related after the call. The longer the handle time, the lesser productivity of the agent because it would obviously eat the time of an agent to attend new calls. Wait Time – refers to the average time a caller is put on hold and must wait until an agent becomes available to receive and attend the call. The higher the average time, the more inefficient the call center operations. The longer wait means lower service availability or accessibility.
