Welcome To Charter Tv Cisco/scientific Atlantic User Guide ™

Transcript

Welcome to Charter TV ™ NEW Cisco/Scientific Atlantic User Guide Thanks for choosing Charter You now hold the keys to the most exciting entertainment on television. At the push of a button, tap into hundreds of channels packed with the movies, shows and networks you want to watch. Plus, with On Demand, HD and DVR, unlock even more ways to completely change the way you watch TV. Services not available in all areas Save time with Auto Pay Get ready to experience life in digital It’s FREE and it makes managing your account easy. Getting Started • Automatic payments mean you never miss a deadline TV in Digital Overview 5 • No more checks, stamps or lines at the post office On Demand 8 • Use your checking, savings, debit or credit card HD 11 • View your current and past bills online — no more filing! DVR Overview 13 Interactive Program Guide 14 Search Categories and Listings 15 Plus, paperless billing saves on trees, gas and postage costs. Customize Your Digital TV Service Reminders 17 Parental Controls 18 Favorites 18 Charter On Demand - Channel 1 19 Additional Features Digital Music 20 Pay-Per-View 21 Note: Your first bill will be on paper and should arrive within the next two weeks. It will include pro-rated costs for your first month of service, plus charges for the current month and any installation charges, if applicable. DVR 21 Frequently Asked Questions 25 Installation Tips 26 For a complete guide to reading your statement, please see page 28. About Your Account Understanding Your Statement 28 It’s so simple! 1 Go to charter.com/myaccount and log in or register for an account 2 Select Pay/Bill Options 3 Choose Auto Pay and register using the security code and Charter account number located on your statement There’s even more great info online Be sure to visit charter.com/welcome for an interactive look at all your services, with hints and tricks, detailed instructions and more. 2 1-888-GET-CHARTER Services not available in all areas. Please review the Service Details, Policies and Customer Agreements brochure for important information Get all this and more: • Top-rated networks and channels for news, movies, sports and hit shows • Thousands of FREE movies and shows On Demand, plus new releases any time you want! • Easy Interactive Program Guide Plus these exciting options: • Premium Channel Packages featuring awardwinning shows, series and films • Charter DVR so you can record, rewind and pause live TV — never miss your favorite shows again • Top-rated networks and channels in brilliant HD, plus tons of HD movies On Demand START TV The essentials to get you up and running Meet your Guide The Interactive Program Guide is your map to everything that’s on TV. Open it by pressing GUIDE on your remote, then use the directional to move from listing to listing. Press INFO to learn arrow keys more about a listing and OK/SEL to watch. Internet Try On Demand (where available) Tune to Channel 1 or press the ON DEMAND button on your remote for instant access to thousands of free movies and shows. Search and select and the OK/SEL button. by category using the directional keys Explore Digital Music From classical to hip-hop and everything in between, you’ll find continuous mixes for any mood. Press the MENU or GUIDE button and select Digital Music, then scroll through the listings to choose a genre. Available 24/7. Control live TV with Charter DVR (available by subscription) 4 1-888-GET-CHARTER charter.com/welcome Phone If you have Charter DVR, you can control live TV using the command on your remote, like you would a DVD. To record buttons a show, simply press REC. More details on page 12. 5 Introducing your new Charter Remote Functions and Features Your Interactive Program Guide DVD mode Power ON or OFF TV mode AUX mode Cable mode Display Interactive Program Guide One press takes you to Quick Menu. Two presses takes you to Main Menu Select screen items Exit Guide, return to viewing Adjust volume Mute sound Display channel and program info Page up or down within the on-screen guide Displays last live channel viewed Change channel On Demand main menu or go to Channel 1 Surf through your favorite channels that you define Access recorded program listings Record a program Enter channels and PIN HINT: For more detailed information about your remote, go to charter.com/remotes to download the remote manual. Remote models may vary, though basic function remains the same. Picture this — an Interactive Program Guide that lets you see what’sTurns playing on other channels TV/audio receiver on andtooff Turnsyou theaway Moxifrom the show you’re watching. It’s your all-purpose without taking tool help indicator onlistings, and off create favorites lists, set Parental Controls, see information about you find program On HD, Demand, programs, set reminders, select Charter On Demand programming, Launches view Charter order Locks and unlocks On Demand menu Charter Pay-Per-View and more! the Ticker (VOD/On Demand) Moxi Menu Note: You’ll need to have Charter TV in Digital to use the Interactiveor Program Guide(Guide) Displays additional Returns to live information programming Selects or activates DID YOU item in center focus KNOW... Shows last note page or jumps back 15 minutes Toggles between You can set your Interactive Programming Guide to remind full-screen media you when your favorite shows are about to start. & Moxi Menu Move through Moxi Menu Displays and hides Shows next note Channel Banner Moxi Menu or jumps The Channel Banner allows you to see program information as youpage change channels to help ahead 15 minutes Jumps back you know more about what’s on. You can customize your Flip Bar to prioritize the information you want. seven seconds Jumps ahead in buffered or recorded content PausesControls live or recorded Parental and Purchase PINs andallow DVDs Parentalshows Controls you to restrict viewing and purchases of TV programming. Parental Provides multi-speed controls can be set by TV Rating, Movie Rating, and Channel, accessible only to you with a (3x, 15x, 60x) reverse or Record a program 4-digit PIN. forward video playback Favorites The Favorites feature allows you to quickly access the channels you have designated as your Toggles sound on and off Favorites. Changes TV or Changes channels receiver volume or pages through Reminders vertical menu You can set Reminders so you don’t miss the shows you want to watch. Returns to channel Personalizing Yourviewed Cable Experience previously You can customize your cable audio and video settings to optimize them fordirect your equipment Provide channel and viewing environment. tuning or phone-like text entry Deletes all entered text and recorded shows, hides screen overlays (Ticker, Flip Bar) Applies numeric or text entries Services not available in all areas. 6 1-888-GET-CHARTER charter.com/welcome 7 On Demand on Channel 1 It’s included with your Charter TV in Digital service Service not available in all areas 1,000s of choices — comedy, action, drama, classics and more. New selections added constantly MO TIMVIE E! E E Primetime favorites, comedy, action, drama, science, health, news and more! Awesome movies for every mood E FR E FR Watch hit shows on your schedule Plus many new releases same day as DVD Forget the video store! Select today’s top movies right from your living room sofa. Watch free previews to help you choose. Premiums On Demand When you subscribe to a Premium Channel Package, you get those channels On Demand at no extra charge. Enjoy more HD On Demand For the kids Set them up with the shows they love, any time they want them. Over 600 movies and shows in brilliant HD color and sound Discover even more Cooking Let celebrity chefs and creative cooks show you their favorite recipes Fitness No gym required! Top instructors teach you the moves in your own home. Karaoke! Bring your next party to life with the ultimate interactive crowd-pleaser. Go to page 19 to learn more about On Demand On Demand is easy. Go to Channel 1 or press the On Demand button on your remote. Still don’t have Charter TV in Digital with On Demand? Call 1-888-GET-CHARTER Visit: charter.com Services not available in all areas. Programming may vary. 8 1-888-GET-CHARTER charter.com/welcome 9 Included with Charter TV in Digital Discover even more great features Digital Music Enjoy commercial-free, 24-hour digital music channels of almost every genre – rock, classical, soul, jazz, hip-hop, holiday songs, country, salsa and more. The continuous mixes make great soundtracks for your next gathering. Local Weather Now you won’t be caught unprepared. Get accurate, up-to-date local weather conditions and forecasts to help you plan the days ahead. Note: Service not available in all areas. Charter TV in HD With a Charter HD receiver, you have the most HD shows and movies to watch at any given time, and there’s no need to pay extra for HD packages. Charter HD gives you: • Ultra-clear picture quality that’s 6x sharper than regular TV • Dolby Digital 5.1 Surround Sound* for audio you can actually feel • Top-rated networks in HD, with new HD channels added all the time • 600+ HD movies and shows with On Demand. Where available. • Premium HD content when you subscribe to a premium channel You can get these great channels in HD, plus many more. Charter Pay-Per-View For big events, the best seats are in your house • Exclusive VIP access to championship sports, concerts and major movie releases • Special packages available for sports fans • Ordering is quick and easy Ordering Pay-Per-View You can order your Pay-Per-View events quickly and easily using your Interactive Program Guide. Ordering Pay-Per-View by Phone Note: You’ll need a Charter HD receiver for HD service and your TV must be HD capable. *Dolby is a registered trademark of Dolby Laboratories. Channels and programming may vary. Services not available in all areas. Trademarks belong to their respective owners. All Rights Reserved. You can also order your Pay-Per-View selection by phone. The order instructions appear onscreen when you select Buy. Simply call the number shown to place your order. Then select Continue to complete your order. 10 1-888-GET-CHARTER charter.com/welcome 11 Charter DVR Schedule TV around your life, not vice-versa Control live TV With Charter DVR, you now have the power to control live TV. When you tune to a channel, your DVR automatically begins making a temporary recording of whatever you’re watching. So you can pause it if the phone rings, rewind a scene you missed, and fast-forward to skip what you don’t want to watch, similar to a DVD player. You can even replay scenes in slow-motion. To return to live programming, simply press the LIVE button. Schedule recordings easily Going out of town? You can set recordings days in advance. You can record a whole season of your favorite shows and watch each episode on your schedule. And when there’s too much good stuff on at once, you can record two shows simultaneously. Manage your Video Library Using your Charter DVR, it’s easy to build and organize your own personal collection of video favorites to watch anytime the mood strikes you. See it in brilliant HD HDTV features the highest-resolution digital TV format available — up to 6 times the resolution of regular TV, and with Dolby® Digital surround sound. START DVR Essentials to get you up and running Record the show you’re watching See something interesting you’d like to save? Just hit the REC button on your remote. It’s that simple! Set a future recording Use the Interactive Program Guide to select a future listing you want to record, hit REC and confirm. Your DVR will automatically begin recording from the show’s scheduled start time until it ends — even if you’re out of town. Watch your recordings DID YOU KNOW... For additional help, you can visit us at charter.com/support. You can also view the Help & Service Videos on your TV at On Demand Channel 1 or online at charter.net/helpvideos. Note: Charter DVR is not available in all markets. You’ll need a Charter DVR receiver for DVR service. Press MY DVR to access your library of recordings, select the show you want and press PLAY. From MY DVR you can also manage your recordings library and schedule future recordings. Control the action Play, rewind, fast-forward and pause your recordings like a DVD using buttons. You can even pause and rewind live TV! the 12 1-888-GET-CHARTER charter.com/welcome 13 Getting started Guide Interactive Program Guide Picture this – an Interactive Program Guide that lets you see what’s playing on other channels without missing the show you’re watching. You can use it to find program listings, set Parental Controls, read about shows, set reminders, select Charter On Demand programming, view Charter HD, order Charter Pay-Per-View and more! Note: Must subscribe to Charter TV in Digital. QuickInfo While watching a program, channel and title information can be viewed without interrupting the viewing. The Interactive Program Guide gives you easy access to all the features of Charter TV in Digital. Simply press the GUIDE button on your remote, then select from the options available, including TV Listings by Time, Search and more. Picture in Guide The Interactive Program Guide provides you with a Picture In Guide, displaying the programming you were watching while in the guide. Never miss what’s happening while you search for what’s on or get more information. *Available only on some models. 1 Press the INFO button on the remote control. Channel banner with information will display. 2 Press the INFO button a second time while the banner is being displayed. QuickInfo will display. This is defined by the bottom and side banner displayed at the same time. Information available includes: • The channel logo, number, and call letters • The program title, start time, and end time • The current time Navigating listings • Make a selection from one of the Interactive Program Guide menus, or just press GUIDE to go to program listings for the current hour. •U  se the Up and Down buttons to navigate program titles, and the Left and Right buttons to see program listings for later that day and for future days. • For faster searching: Use the PAGE buttons to see the listings a page at a time. Press and hold Left and Right buttons to rapidly move ahead in the listings. • Program ratings • Program description While viewing the QuickInfo information, the user can navigate the programming guide by using the arrow buttons on the remote to navigate and SELECT or OK to choose the desired title. QuickMenu QuickMenu is available for users to browse through a list of services or shortcuts to common services. To use the QuickMenu: 1 Press the Menu button once on the remote control. 2 Use the Left and Right each category. Search categories and listings arrows to browse 3 Use the Up and Down arrows to browse the items listed within a category. 1 In the program guide, press the number button for the number of days that indicates the day for which you want to view information. For example, if today is Wednesday and you want to see programming information for Saturday, press 3. Saturday is three days ahead of Wednesday. arrow button within two seconds of pressing the number button in step 2 Press the Right 1. The program guide displays the programming information for the day you selected. 3 To redisplay the information for today, any of the following: • Press the number button you pressed in step 1 and press the Left arrow button • Press the GUIDE button to exit the program guide and press the GUIDE again to display the program guide • Press 0 and then the Left or Right button arrow. 4 To open a shortcut or service, press OK/Select on the remote control. 5 To exit the QuickMenu, press EXIT 14 1-888-GET-CHARTER charter.com/welcome 15 • Highlight a program title and press the OK/Select button. If the program is on now, you will tune to it. If the program is on later, you will see an information screen that provides program details and other features. Customize your Digital TV service • Press the INFO With the Interactive Program Guide, you can set reminders so you don’t miss shows you want to watch. button. Follow the on-screen Select 'remind me about this show' and press the OK/Select prompts to confirm the reminder or set Reminder Options. button to see detailed program information for any highlighted title. • The Program Guide lets you search by time, channel or title using the A-Z function below. Search The Search feature allows you to find program by title or keyword. 1 Press GUIDE Reminder options on the remote to display the Guide. 2 Press the C button on the remote to switch to Search. 3 Use the Up or Down arrows to highlight Titles. Press OK/Select to select the option. The Interactive Programming Guide will now display the search screen. 4 Using the arrow keys, highlight the desired letter or number. Press OK/Select that desired letter or number. to enter 5 Search will display results to the right side of the letter choices. To access the search results, use the Right arrow to navigate the list. 6 Use the Up or Down arrows keys to navigate the title results. 7 To select a title, press OK/Select Reminders . 8 To exit the Interactive Program Guide press the Guide button You can use the program guide to set reminder timers for programs you enjoy watching. You can set up a maximum of eight reminder timers. If the program you are setting a timer for is a PPV program, you must first purchase it. Once you purchase the program, a reminder is automatically set for you. Non-PPV programs with reminder timers show in red in the program guide grid and have a reminder timer symbol in their descriptions. Channel Banner The Channel Banner allows you to see program information while you change channels to help you know more about what’s on. • Press the CH buttons to change channels and see the Channel Banner on screen. • When you find a program you are interested in, press the INFO button for more program details. • To see the Channel Banner for the program you are watching, just press the INFO button on the remote. Program information The Interactive Program Guide provides Instant Information while you view program listings, so you see a brief overview of the program at a glance. Instant Information includes program title, start and end time, program rating, a brief program description, and helpful indicators that identify your settings, such as Reminders , and Favorites . If you want to access more information on a program while viewing listings or watching TV, press the INFO button. Here you can read a program description and additional details. Parental Controls Parental Locks and Purchase PINs Parental Locks allow you to restrict viewing and purchases of TV programming based on your viewing preferences. Set a personalized 4-digit PIN and you can place Locks on selected ratings, channels and content advisory. You can also hide adult titles from being displayed on-screen. PINs setup Your Parental Locks PIN allows you to restrict viewing of programs. Your Purchase PIN is used to restrict pay programming purchases. • Select Setup from the Main Menu. • Select PIN Setup. • Follow the on-screen prompts to set up, clear or change your PINs. 16 1-888-GET-CHARTER charter.com/welcome 17 Set or change Parental Locks or Purchase PINs STEP 1 From full screen video, press Settings button, followed by A to access the General Settings Menu. STEP 2 Use the Up and Down press the OK/Select buttons to scroll to Parental Control or Purchasing and button to open the folder. Closed Captioning The Closed Caption option turns closed captions off or on. This function has a default disabled setting. To modify this setting go to General Settings under the Language and then select Closed Captioning. STEP 3 If needed, scroll to and select Change PIN. STEP 4 A PIN Entry dialog will appear. Enter a 4 digit number that you can remember. TV STEP 5 A PIN Entry confirmation dialog will appear. Re-enter the same PIN. Parental Controls setup Set locks anytime in the guide or while watching television. Just press the Settings button on your remote and select Activate Parental Control. Enter your 4 digit Parental Locks PIN to activate your previously set locks. You can also set Locks from the General Settings, by additionally pressing A. Favorites The Favorites feature allows you to quickly access the channels you have designated as your Favorites. Setting Favorite Channels Changing your setup You can activate and customize certain Interactive Program Guide features such as Cable Box Setup, Audio Setup and Languages from the Setup Menu. General settings Use your remote to access General Settings by pressing MENU twice followed by A. Use the arrow buttons to highlight the settings folders. The current setting for items in the folder are displayed. To change one, press OK/Select to open the settings folder and select the item that you want to change. Some settings folders are listed below: 1 Press the Menu button twice to access the Quick Settings menu. My Preferences 2 Press the A button to access the General Settings menu. Timers arrow to locate the 3 Use the Up or Down Favorite Channels preference. Language 4 Use the Right Parental Control Purchasing Audio/Video to move right to Channel column. 5 Enter the channel number you want to make a Favorite Channel by using the 0-9 buttons. 6 Press the OK/Select Accesories button to mark the desired channel as a Favorite. 7 Continue this process for each desired channel. 8 When finished, press the Left arrow button to return to the General Setting's menu, then Exit. To remove a Favorite Channel, repeat the process outlined above. To remove all Favorite Channels at once, locate the Clear All option from the Favorite Channel list and press OK/Select . Program features Charter On Demand on Channel 1 How to use On Demand To Access Favorites: 1 Tune to Channel 1 or press the On Demand • You can conveniently access your Favorites by pressing the FAV button while watching TV. Pressing the FAV button brings you to the next FAV channel in the active list. It also displays the name of the Favorites List on the Channel Banner. 2 Select a category using your remote. • You may also display your Favorites in the Guide. Press the GUIDE select List Favorites. For Charter DVR customers only. 4 Confirm your choice and enjoy! 18 1-888-GET-CHARTER button, A button and button on your remote. 3 Choose a movie or program. charter.com/welcome 19 Help & Services On Demand Ordering Pay-Per-View Have questions or need help with your Charter services? Visit the Help & Services category on Channel 1 for answers. The Interactive Program Guide makes ordering and watching Pay-Per-View (PPV) programs easy. From the Guide, select a (PPV) title from a PPV channel. The On Demand Menu displays a variety of programming categories. Use the Directional buttons on your remote to select a category and press the OK/Select button to access listings for the category. Select a title by pressing the OK/Select or INFO button to access detailed information, including program length, cost, rating and description. To purchase a program, follow the on-screen prompts to complete your order. If the program is scheduled to air at a future time, a Reminder is automatically set to notify you of your order before the program begins. Order from the On Demand Preview Banner Many titles have a preview designated by a Preview icon in the description. To preview a title, press the Play button on your remote. DVR To buy the program, press the B button and follow the on-screen prompts to complete your order. If the program is available at no cost, a screen will appear. You will have to press Play to watch your selection. You can watch your program as often as you want during the rental period. You're about to completely change the way you watch TV, controlling live broadcasts and using customized recording options so you can watch your favorite shows on your terms. My On Demand Rentals/Purchased/Recently Viewed If you have stopped a program and want to come back to it later, select My Rentals, Purchased or Recently Viewed in the appropriate location in the On Demand Menu. The Info Bannner displays when you press INFO or record a program. It gives you information such as the title of the program you are watching, the source of the program and duration of time. The Mini Info Banner appears whenever you pause, rewind or fast forward a live program. It gives you information such as the program duration and your location within the program. • Highlight and select a title to see the information screen that displays your remaining rental time and other program details. Pause button to start watching where you left off or press the REWIND • Select the PLAY button to play the program from the beginning. As you watch live TV and recorded programs press the PAUSE button and the programming on your TV screen instantly freezes. For programs you are watching live, your Charter DVR will remain in pause for a limited time.* • Watch as many times as you want within the rental period. Digital Music You can press the INFO button for more information on each music channel. Local Weather Control live TV Info Banner *Pause capacity depends on video format; less than two hours for High Definition programming. Rewind Press Rewind up to 3 times to increase the rewind speed. •P  ress the PLAY button to resume normal play. Get accurate, up-to-date local weather conditions and a five day forecast. Tune into the Local Weather channel from the Guide. Note: Weather service not available for all locations. Quick Tip Quick Tip What if I am accidentally charged for On Demand programming? To go back to the previous category or menu, press C on your remote. To easily navigate up or down between pages in the On Demand menu, use the Page Up and Page Down buttons on your remote. To limit mistakes, we always confirm your intent to purchase a program. If you feel there’s been an error, please contact Customer Care at 1-888-GET CHARTER (1-888-438-2427). Services not available in all areas. 20 1-888-GET-CHARTER charter.com/welcome 21 Fast Forward Recording two programs at once Press the FAST-FORWARD button to move forward in a recorded program. Press it up to 3 times to increase the fast forward speed. The Dual Tuner Charter DVR allows you to set recordings for two different programs that air at the same time. While recording two programs, you can watch and control either program up to the point of live TV. There are several ways to record two programs at once. Here are two basic examples: • Press the PLAY button to resume normal play. TV Note: You can only fast forward up to the point of live broadcast. While watching a show: Slow Motion • Press the RECORD Your Charter DVR is equipped with slow-forward and slow-rewind functions to give you crisp and clear Slow Motion images. Ever wonder what the referees are looking at when they review a controversial play? Use Slow Motion to get an inside look. • Press the SWAP button to switch to the other tuner and find the second program you want to record. • To activate slow-forward, press the PAUSE button and then the FAST-FORWARD • To return to regular speed, press the PLAY button. button. • Press the RECORD With Instant Replay , you can go back to see the last play of the game or replay the last scene of your movie. ** • Press the REPLAY • Press the REPLAY button to replay the last 7 seconds. button repeatedly to continue skipping back in 7-second increments. **Some remotes are equipped with Instant Replay and LIVE buttons Return to Live TV Anytime you pause or rewind a live program, the show continues to be broadcast in real time. To return to live programming, press the Live button. Your video library Using your Charter DVR with the Interactive Program Guide, you can build your own library of programs, movies, sports, TV shows…whatever you want. Follow the steps below to build and manage your video library. button when you locate the second program you want to record. From the Guide: • Highlight a program you want to record from any listings screen. • Press the RECORD Instant Replay button to record the program you are watching. button to set up the first recording. • Highlight the second program. • Press the RECORD button to set up the second recording. Record a series Your Charter DVR lets you record multiple episodes of a program according to your preferences. Your Series Recordings will appear in the Saved Shows list with the show title as its label. Multiple recordings of the same show will be contained in a folder of the same name and individual programs will be listed beginning with the most recent recordings first. You may also modify the priority assigned to a series using the Series Priority List. (See Modify the Series Priority List.) Managing scheduling conflicts Recording TV If you schedule more than two recordings for the same time, you will see a Scheduling Conflict screen. In case of a scheduling conflict between two series programs, additional icons will appear at the bottom of the Scheduling Conflict screen to help you determine which program to record. You can set and schedule recordings three ways: one-touch record, interactively by program and by manually scheduling your recording. Note: If you want to record two series recordings instead of an individual recording that airs at the same time, you must delete the individual recording from the Scheduled Recordings List. One-Touch Record View or modify your list of scheduled recordings Press the RECORD button while watching TV. For programs airing now the recording includes any program in the buffer. You can automatically schedule recordings for programs starting at a later time or date by pressing the RECORD button while in the listings. Recording will start at the program’s scheduled start time. • Press MY DVR on the remote.* • Press B for Scheduled Recordings. • Select a title to cancel the Scheduled Recording or modify Recording Options. *Menu label may vary. Manually schedule a recording You can set a Manual Recording to automatically record a specific time and channel. • From any video select the RECORD button. •S  elect the channel, start and end times and days you wish to record and confirm your settings. *My DVR button not available on all remotes. You can access the DVR Sub Menu through the DVR button on Quick Menu. 22 1-888-GET-CHARTER charter.com/welcome 23 View programs stored in your video library •Press My DVR on the remote. Use the Up and Down buttons to search through the folders. Press OK/Select to open a folder and highlight titles from your list of recorded programs. Press the OK/Select button to select the program. • From the information screen, select Resume Playback option icon to resume play from where you left off or select Play from the beginning to to restart from the beginning. • To control playback while watching a recorded program, use the video control buttons. Available recording space To view the remaining storage space on your DVR hard drive, press My DVR on the remote to display the Saved Shows, then press A to display the Options menu. Select View Disk Info. Recording Low and Full notices To help you manage your personal video library, the Interactive Program Guide will advise you with an on-screen notice when the available memory gets low or full. If recording space becomes full during a recording, the recording will stop. Make sure you have enough recording space to record the entire program before you begin to avoid missing part of the program. Frequently asked questions What is the picture quality of recorded programs? The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to a High Definition television). Broadcast quality may vary. Can I record Digital Music channels? Yes. You can record and play back digital music. Can I record Charter On Demand? Charter On Demand cannot be recorded with the DVR. How do I record two programs at once? Simply create a recording for each program. Does the Charter DVR support digital video interfaces? Yes. HD models support HDMI and 1394-DTV digital interfaces.* Managing recordings Managing your video library Your Charter DVR will record and store digital, analog, and HD content. To make the most efficient use of DVR storage space: To delete recordings: From Saved Shows, select a title and select Erase to delete the recording. Choose Keep Longer and save Erase time using the arrows. ** Recording HD programing requires a DVR connection to an HD television. Programming hours may vary depending on content being recorded and DVR model. * Some models may vary. Will it support external storage devices? Yes. It includes an eSATA interface that will be functional for external storage devices in future software releases. How many recordings can I schedule for the future? There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and you have available recording space. What if the program I want to record runs over its scheduled air time, such as when a football games goes into overtime? How can I make sure I record everything? Change the recording options for the program. You can adjust the start and end times for the recording to ensure everything gets recorded, even while the program is in process. Quick Tip For more detailed information about programming your remote, you can go to charter.com/remotes to download the remote manual. 24 1-888-GET-CHARTER charter.com/welcome 25 Technical help Connecting components Adding a VCR, DVD player and/or game box to your digital receiver is an exciting way to enhance your home entertainment system. For more information about connecting components, please visit the FAQ section of charter.com or call customer service. Example A Connect your TV set and DVD to your digital receiver: Game TV Digital Receiver DigitalIn Receiver Out Cable Outlet Audio/Video In #2 In Audio/Video In #2 Digital Receiver In In Out Audio/Video Out Example B Connect your TV set and VCR to your digital receiver: Audio Out R Digital Receiver Coax In Out L Audio/Video Out Cable Outlet R VCR In Video Out Audio In In R Audio/Video Out In L Video Audio/Video In Digital Receiver Audio Out TV Digital Receiver In Out Audio Out VCR In Out VCRCable Outlet In Out Digital Receiver In Out In Audio/Video In OutOut Audio In In Cable Outlet Cable Outlet R L V Out In Audio/Video In In Out TV Audio In Audio In Audio Out Audio Out Out R L V TV VCR Audio/Video In Digital Receiver In Cable Outlet Out In DVD Audio In Audio Out In Audio/Video In TV VCR DVDAudio/Video Out TV Digital Receiver Coax In Out Cable Outlet In DVD In Out VCR Video L Audio/Video In Audio/Video Out Out TV Audio In Audio Out Audio Out VCR In Out Audio/Video In Audio/Video In #2 In Digital Receiver Coax In Out Out In TV Game Digital Receiver In VCR Digital Receiver Audio/Video In #1 Audio Out DVD Cable Outlet Cable Outlet DVD Audio/Video Out Cable Outlet Cable Outlet Cable Outlet TV In #1 Audio/Video Audio Out TV Audio/Video Out Audio/Video In #1 Audio Out DVD In Out Audio/Video Out Game TV Cable Outlet Audio Out Audio In Digital Receiver Audio Out In Out Audio Out DVD Audio/Video In #2 TV Audio/Video In #1 Audio In R L V Audio/Video In #1 In In VCR DVDAudio/Video Out Audio/Video In #2 Audio In Audio Out In Out Audio/Video Out Digital Receiver Example C Audio Out In Out Connect your TV set, VCR and game system to your digital VCR receiver: Cable Outlet Audio Out TV Audio/Video In #1 In Audio/Video In #2 DVD TV In Out Audio/Video Out Audio In Digital Receiver Audio Out Audio Out In Out VCRCable In Out Outlet Audio/Video In #2 In Audio/Video TV In #1 Audio In Audio OutGame/DVR VCR Audio/Video Out Game/DVR In Out Audio/Video Out Audio/Video In #1 In Audio/Video In #2 Audio In Audio Out Audio/Video In #1 In Audio/Video In #2 Game/DVR Audio/Video Out 26 1-888-GET-CHARTER charter.com/welcome 27 Important account info Payment Options Understanding your statement • Charter Auto Pay is the simplest way to pay your bill. Go to page 2 to learn more. You should receive your first bill within the next two weeks. It will include pro-rated cost for your first month of service, plus charges for the current month and any installation charges (if applicable). • You can pay your bill through the mail or in person at your local Charter office. Go to charter.net/locations to find the office closest to you. • If you have questions on your bill, please call Customer Care at 1-888-GET-CHARTER (1-888-438-2427). October 22, 2008 Security Code: 1234 Statement of Service October 22, 2008 941 CHARTER COMMONS DR TOWN & COUNTRY MO 63017 8750 0000 RT RP 28 0000000 00002008 NNNNYY Thank You for choosing Charter Communications 2 3 4 Account Contact Us 8750 0000 RT RP 28 0000040 00002008 NNNNYY J JONES 123 MAIN ST ANYTOWN ST 12345-6789 1 7 J JONES 8750 00 000 0000000 Phone Number (123) 456-7890 Previous Balance Balance Forward Charter Brings your Home to Life! Charter Pay-Per-View brings great movies right to your TV with no trips to the store. Catch hit movies like I Am Legend or Enchanted, both available beginning 4/17. Order a great movie tonight from Charter PayPer-View. Get the protection and security of Charter’s Wire Maintenance Plan. We’ll keep a little wire from becoming a big expense. 0.00 $0.00 Payments received after 10/22/08 will appear on your next bill. For Service at 123 Main St Anytown, ST 12345-6789 Contact Us Billing or Service Support visit us at www.charter.com/support or call 1-888-GET-CHARTER (1-888-438-2427) Charter Cable Oct 22 8 Nov 1–Nov 30 Summary 5 Previous Balance 0.00 details on following pages Service from 11/01/08 through 11/30/08 Payments Received Balance Forward Charter Cable Services 0.00 0.00 68.97 Charter High-Speed Internet Services 52.97 Charter Telephone Services 40.48 Adjustments, Taxes and Fees 9 Nov 1-Nov 30 Nov 1-Nov 30 HD Ultra View Oct 21-Oct 31 Partial Month Services 3.00 $3.00 Digital Home Package Includes: Basic Cable Service, Expanded Basic Cable Service, HD Receiver, Interactive Services; On Screen Guide, Music & Pay-per-view, Remote Control, Video On Demand Service 62.10 Digital Home Promotion for 12 months HD Ultra View Monthly Charges $167.99 -9.11 5.00 3.99 3.99 Pay-Per-View & On Demand Charter Cable Services Total Charter Telephone Phone Number (123) 456-7890 Your selected Long Distance Provider is CHARTER LONG DISTANCE. Your selected Local Toll Provider is CHARTER LONG DISTANCE. Oct 22 Unlimited Long Distance Pkg Oct 21-Oct 31 9.99 Includes: Telephone Line, Ten Features Package, Unlimited Long Distance Calling, State-wide Long Distance Calling, Telephone Modem Lease, Voice Mail Partial Month Services Nov 1–Nov 30 $57.99 Oct 21 06:00pm The Cable Guy Oct 21 10:00pm Shrek 3 5.57 Total Due by 11/15/08 8750 00 000 0000000 Billing or Service Support visit us at www.charter.com/support or call 1-888-GET-CHARTER (1-888-438-2427) Charge Details Account Account Information Welcome to Charter Communications. This bill reflects install & service charges from the date ofi nstall through your current billing period. If you made a payment at time ofi nstall, this bill may not reflect that payment but the next bill will. Page 3 of 4 J JONES $7.98 Nov 1-Nov 30 Nov 1-Nov 30 $9.99 Unlimited Long Distance Package 34.99 Includes: Telephone Line, Ten Features Package, Unlimited Long Distance Calling, State-wide Long Distance Calling, Telephone Modem Lease, Voice Mail Unlimited LD Promotion for 12 months -5.00 Declined Int’l Blocking 0.00 Monthly Charges $29.99 Call Detail Calling Plan Call Return Per Use 2 Call Call Detail Total $68.97 Amount 0.50 $0.50 Additional call details available at www.charter.com/calldetails Charter Telephone Services Total Charter High-Speed Internet Oct 22 Charter Internet Package Oct 21-Oct 31 Includes: High Speed Internet Partial Month Services $9.99 Nov 1–Nov 30 Charter Internet Package Includes: High Speed Internet 44.99 Nov 1-Nov 30 Nov 1-Nov 30 Nov 1-Nov 30 High-Speed Internet Promotion for 12 mo High-Speed Internet Plus Upgrade Internet Modem Lease Nov 1-Nov 30 Wire Maintenance Plan Oct 21 6 October 22, 2008 Payment Options Charter ePay Life just got easier! Login to pay and view your bill online at charter.com/MyAccount. Pay by mail Detach this coupon and send it with your check made payable to Charter in the enclosed envelope. J JONES Account Phone Number For Service at 8750 00 000 0000000 (123) 456-7890 123 Main St Anytown ST 12345-6789 -15.00 5.00 3.00 4.99 Monthly Charges $42.98 Charter Internet Services Total $52.97 10 Cable 10 Telephone a 10b Adjustments, Taxes and Fees Basic Cable Adjustment Franchise Fee FCC Admin Fee End User Common Primary Line Charge Federal Excise Tax Federal Universal Service Fund State Excise Tax Sales Tax State Infrastructure Maint Fee Adjustments, Taxes & Fees Total Total Due by 11/15/08 Total Due by 11/15/08 Change of billing address Check here and make changes on the back. $40.48 9.99 -10.07 4.00 0.06 6.50 0.15 1.50 2.40 0.89 0.14 $5.57 $167.99 $167.99 Amount you are enclosing: $ CHARTER COMMUNICATIONS PO BOX 790220 ST LOUIS MO 63179-0220 M08116 102908 1 Your Account Number 2 How to Reach Us 3 Important Messages, Reminders and Offers 28 1-888-GET-CHARTER 4 Live it with Charter® Shows current points balance. 5 Summary of Charges, Payments and Credits 6 Your Payment Coupon Simply tear it off and mail. This product was created by the CSG Systems, Inc. Creative Design Services Group. This sample is for presentation purposes and does not represent a final production product. For additional information contact Teresa Zwiener at 402-964-1709. 7 Charge Details Itemized charges broken out by service. 8 Partial Month Charges Charges from your service start date through the first date of your billing cycle. 9 Promotional Savings Outlines the time frame and total of your monthly promotional savings for each Charter service. 10a End User Common Line Charge A fee charged for access to the local network in order to support the cost of providing and maintaining long distance lines. 10b Federal Universal Service Fund Supports programs designed to keep telephone service affordable for all Americans. 10 Adjustments, Taxes and Fees Any additional credits or fees applied to your account, along with required taxes and fees. charter.com/welcome 29 ® Automatic rewards As our valued customer, you’re invited to join our Live it with Charter rewards program. Based on your Charter bill each month, you’ll collect points redeemable for all sorts of great prizes and events. 1. Earn Points 2. Choose Rewards 3. Enter Sweeps For automatic rewards just for Charter customers. Get cool merchandise and special discounts. Win trips, tickets, prizes and more. It’s free. It’s simple to join. And you can start collecting points right away. Sign up now: 1 Have your Charter account number handy — You can find it on your monthly bill 2 Visit liveitwithcharter.com 3 Click "Join Now" 4 Enter promo code NEW And that's it. You're earning rewards! Automatic points. Unbelievable rewards. Absurdly easy. 30 1-888-GET-CHARTER 1-888-GET CHARTER charter.com/welcome ©2010 Charter Communications, Inc. All rights reserved. 0310